District Operations Supervisor

Agiliti Health•Richmond, VA

1d•Onsite

About The Position

The District Operations Supervisor is responsible for directly supervising operations of a district office, which may include supervising customer service and equipment processing personnel and activities to achieve financial and operating objectives. The District Operations Supervisor is responsible for providing supervisory direction to ensure that the delivery of equipment and services exceeds customer expectations and that staff follow the strategic direction that has been set and all applicable operational regulations and standards.

Requirements

3 years management experience or work experience with demonstrated leadership.
Demonstrated computer literacy
Willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
Travel up to 50 -75%
Valid driver’s license.
Ability to perform in a fast paced environment.
Ability to maintain communication with other departments within organization.
Complies with patient privacy laws in all matters.
Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.
Excellent communication skills, both written and verbal.
Time management and organizational skills.

Nice To Haves

Prefer healthcare, hospital industry, medical equipment, sales and services.
Bachelor’s degree preferred.
Healthcare experience preferred.
Business and financial management expertise to assist with contract management and account margin maintenance.
Profit and Loss (P&L) statement and budget management experience.

Responsibilities

Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.
Proactively supports customer on-site service.
Holds self and team accountable for timely completion of assignments and achieving expected results.
Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
Oversee equipment management practices.
Promotes communication among team members to create visibility for internal staff and customers.
Makes sound and timely decisions.
Demonstrates in-depth knowledge of medical equipment.
Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
Manages missing and lost equipment, software upgrades and accessories.
Uses available resources to ensure teams operate efficiently, and handles geographic routing and prioritization to service customers.
Gain knowledge to be proficient in systems.
Completes and maintains DOT certification, according to location-specific needs.
Oversees staffing levels and on call schedules based on demand.
Recruits, trains and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
Understands billing for account invoices and assists with account receivables collections
Leads and supports continuous improvement initiatives.
Demonstrates the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
Ensure timeliness of district wide performance appraisals.
Performs other assigned duties.