Operations Supervisor - Distribution

DHL (Supply Chain) • Pataskala, OH

9d • $62,500 - $82,000 • Onsite

About The Position

The Operations Supervisor role has a national salary range of $62,500 - $70,000. For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics. With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. The core responsibilities of this role include: To provide guidance and coordination of the non-exempt Inventory Control and Quality Teams daily activities. Responsible for maintaining accurate inventory records relative to the client service level agreement. Will directly support a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. The Operations Supervisor will assist site Operations Leadership in assessing picking and inventory inaccuracies and recommending corrective action necessary to support continuous process improvement and operational excellence. Job Description: Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging. Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization. Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations. Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Requirements

• Bachelor’s degree or equivalent experience, preferred.
• 1+ years operations experience in a lead/supervisor/management role, preferred.
• 1+ years logistics industry experience, preferred.
• Staff management, workload planning, objective setting and organizational skills, preferred.

Responsibilities

• Ensure customer inventory control accuracy and shrink contractual requirements / service level agreements are monitored and reported timely to site leadership
• Maximize the performance of the site inventory processes and system to ensure: Care, custody, and control of customer inventory; Accuracy (to floor and customer book); Proper utilization of information technology
• Provide required documentation to customer, customer’s financial statement auditor or appropriate regulatory auditor in support of compliance requirements
• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with IC/QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Ensure a safe, secure, clean and fair work environment for associates
• Conduct associate performance reviews, individual development plans and succession plans
• Ensure company policies are communicated, administered, and enforced at appropriate levels
• Ensure associates have proper training and access to the necessary tools to perform their assigned tasks
• Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities
• Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree