Operations Supervisor - 2nd Shift

Fanatics Commerce • Easton, PA

3d • Onsite

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Operations Supervisor – 2nd Shift – Screen Print will play a critical role in driving screen print, receiving, and order processing excellence across distribution operations. ROLE OVERVIEW The Operations Supervisor 2nd Shift Screen Print oversees screen print, receiving, and order processing functions while maintaining strong visibility and accessibility to employees on the distribution and screen print floor throughout the shift. This role partners with Operations and Senior Management to uphold departmental standards for productivity, reliability, and accuracy, while leading a frontline team through coaching, accountability, and continuous process improvement. The Operations Supervisor – 2nd Shift – Screen Print delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Requirements

• Minimum 3 years of Distribution/Warehouse management experience, with demonstrated ability to lead hourly employee populations in manufacturing, distribution, or similar operational environments.
• Experience leveraging performance management practices to coach employees, improve productivity, and support career development and pathing.
• Experience using warehouse-based software and operational systems to manage and monitor shift-level operations.
• Experience presenting information across a variety of settings, including business meetings, team huddles, standups, formations, and town halls.
• Ability to influence peers and leaders across the organization to drive effective business outcomes, with strong and proven influencing skills.
• Strong written communication skills, including the ability to write clearly and informatively, present numerical data effectively, and read and interpret written information.
• Bachelor's degree in Business Management or a related discipline preferred, or equivalent education and experience.

Nice To Haves

• Experience with Lean, Six Sigma, or other process improvement methodologies
• Previous experience in a union environment
• Bilingual Spanish proficiency

Responsibilities

• Oversees screen print, receiving, and order processing functions while maintaining strong visibility and accessibility to employees on the distribution and screen print floor throughout the shift.
• Partners with Operations and Senior Management to uphold departmental standards for productivity, reliability, and accuracy, while leading a frontline team through coaching, accountability, and continuous process improvement.
• Delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
• Supports the development and implementation of policies and procedures, and coordinate with the HR Manager on employee activities including vacation approvals, timecard approvals, and overtime management.
• Collaborates with cross-functional leaders to forecast staffing needs ahead of peak business demands, participating actively in the interviewing and hiring process to build a capable and resilient team.
• Trains, motivates, coaches, recognizes, and holds team members accountable for performance and conduct, leveraging performance management practices to improve productivity and support career development and pathing.
• Resolves personnel matters in partnership with the HR Manager and Operations/Senior Management Team, maintaining consistent and fair application of policies across the hourly employee population.
• Maintains department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and as expected.
• Reviews, prioritizes, and organizes operational activities throughout the shift to enable efficient execution that directly supports the fan fulfillment experience.
• Promotes a safe and compliant working environment by supporting safety programs, ensuring all required safety training is completed, and upholding safety guidelines at all times.
• Maintains a working knowledge of all operating systems relevant to the assigned work area to minimize disruption and sustain high-quality output for fans.
• Identifies and implements ongoing process improvements to drive departmental efficiency and operational effectiveness, drawing on Lean, Six Sigma, or equivalent methodologies.
• Leverages warehouse-based software and operational systems to surface data insights that inform shift-level decisions and continuous improvement initiatives.
• Presents operational information effectively across a variety of settings — including business meetings, team huddles, standups, and town halls — to align stakeholders and drive timely action.
• Evaluates emerging tools and approaches to automate or streamline screenprint and distribution workflows, contributing to a culture of innovation on the floor.
• Drives accountability across the team by setting clear expectations, monitoring performance against departmental standards, and taking decisive corrective action when needed.
• Manages daily and weekly operational priorities with a relentless focus on execution, ensuring the shift runs efficiently from start to finish.
• Influences peers and leaders across the organization to drive effective business outcomes, demonstrating strong and proven influencing skills even in high-pressure situations.
• Performs other related duties as assigned by management, stepping into gaps with urgency and ownership to keep operations moving forward.
• Applies AI and technology to improve efficiency, quality, and outcomes.
• Uses data and digital tools to inform decisions and enhance performance.
• Demonstrates curiosity and adaptability in adopting new technologies and ways of working.
• Contributes to a culture of innovation and continuous improvement.

Benefits

• We operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level