Operations Superintendent

Entarian•Colorado Springs, CO

5d•Onsite

About The Position

Entarian is seeking a mission-focused Operations Superintendent to lead integrated Network and Cyber Operations supporting mission-critical services. The role translates operational priorities into disciplined execution, maintains workforce readiness, coordinates incident response, and drives continuous improvement in a complex 24/7/365 operational environment. The superintendent oversees daily operations, effective coverage and shift continuity, readiness, escalation, and response across shifts. The position leads and develops assigned personnel, implements and helps mature the Readiness & Qualification System (RQS), and integrates qualification, proficiency, exercises, lessons learned, and performance evaluations into a continuous readiness cycle. It also establishes operational discipline, identifies systemic improvement opportunities, supports mission-partner outcomes, and advises operations leadership on performance, readiness, risks, resources, and recommended improvements. The role coordinates across functional leaders and established supervisory relationships. It does not supersede designated technical, cybersecurity, incident command, Human Resources, or government decision authorities. This is an in-office position in Colorado Springs, Colorado, with limited travel primarily within the Colorado Front Range. Work is Monday through Friday, with after-hours support as needed for significant incidents and operational requirements; it does not involve routine around-the-clock shift coverage.

Requirements

Demonstrated experience leading personnel and operational activities in a mission-critical environment such as Network Operations, Cyber Operations, a NOC, a SOC, or a comparable technical operations organization.
Demonstrated operational leadership, including establishing expectations, managing performance, developing personnel, resolving routine operational issues, and maintaining team or organizational accountability.
Experience coordinating cross-functional technical teams during incidents, service disruptions, operational changes, or other time-sensitive events.
Experience developing, implementing, or managing operational procedures, performance standards, readiness activities, training programs, evaluation processes, or comparable organizational systems.
Ability to understand interdependencies among people, processes, technology, organizational responsibilities, and mission requirements; identify root causes and systemic risks; and develop practical, sustainable solutions.
Ability to assess operational conditions, prioritize competing requirements, exercise sound judgment, and escalate decisions or risks to the appropriate authority.
Strong written and verbal communication skills, including briefing leadership, communicating operational risk, documenting decisions, and coordinating with technical and nontechnical stakeholders.
Ability to establish clear supervisory and functional boundaries while maintaining effective collaboration and integrated operational execution.
Ability to work in a structured, compliance-conscious environment and follow applicable security, contractual, and organizational requirements.

Nice To Haves

Experience leading or integrating Network Operations, Cyber Operations, SOC, NOC, systems administration, engineering, or incident response functions.
Experience developing or maturing a formal Readiness & Qualification System, mission-essential task framework, technical qualification program, or comparable competency-based training and evaluation system.
Familiarity with Mission Essential Tasks, Qualification Training Plans, evaluator programs, proficiency sustainment, readiness reporting, and remediation processes.
Experience planning, conducting, or evaluating operational exercises, incident response exercises, cross-functional evaluations, and after-action reviews.
Experience establishing incident severity criteria, escalation pathways, operational response procedures, recovery verification, and corrective-action processes.
Experience in Department of Defense, federal, national security, or other mission-critical service environments.
Familiarity with cybersecurity operations, incident response, risk management, security controls, and frameworks such as NIST and the Risk Management Framework.
Experience improving monitoring, event correlation, analytics, operational reporting, automation, or AI-assisted workflows.
Experience translating strategic direction and operational requirements into executable procedures, measurable outcomes, workforce development, and continuous improvement.
Demonstrated ability to build effective teams, encourage initiative, develop future leaders, and foster a culture of learning, accountability, and mission ownership.

Responsibilities

Oversee daily operational execution across Network and Cyber Operations to maintain service availability, operational awareness, and mission-partner support.
Ensure effective coverage, shift continuity, readiness, escalation, and response across a 24/7/365 operational environment.
Provide leadership and after-hours support for significant incidents and conditions requiring senior operational coordination.
Coordinate incident escalation among Operations Center crews, Network Engineering, Systems Administration, SOC/Cybersecurity personnel, and the Incident Response Team while preserving appropriate technical ownership and response authority.
Establish expectations for performance, accountability, professional development, teamwork, and mission ownership; manage assigned personnel and workforce activities.
Lead implementation and contribute to the development and maturation of the Readiness & Qualification System, ensuring applicable Mission Essential Tasks are defined, trained, evaluated, and sustained.
Integrate qualification, proficiency, exercises, incident lessons learned, and performance evaluations into a continuous operational readiness cycle.
Translate approved concepts of operations, procedures, and standards into consistent execution, effective reporting, clear escalation, and measurable performance.
Identify systemic issues and improvement opportunities across people, processes, technology, and organizational interfaces.
Develop practical improvements to monitoring, analytics, incident response, automation, training, and operational effectiveness.
Consider service health, mission impact, risk, competing priorities, and timely, accurate communication in operational decisions.
Advise the Operations Director and SOC Manager on operational performance, workforce readiness, emerging risks, resource requirements, and recommended improvements.