Operations Success Manager

Modigent • Northfield, NJ

3d • $50,000 - $70,000 • Hybrid

About The Position

As an Operations Support Manager at a Modigent operating company, you will provide administrative and operational support to help keep sales and project execution organized and moving efficiently. This role focuses on coordinating administrative processes, maintaining accurate documentation and systems, supporting internal teams, and facilitating communication between departments. The Operations Support Manager works closely with Sales, Project Management, Accounting, and field teams to support day-to-day business activities and ensure timely completion of administrative requirements. This generic role is designed for any Modigent operating company.

Requirements

• 3+ years of office administration, operations support, sales support, project coordination, service coordination, or a related administrative role.
• High school diploma or GED required.
• Strong organizational, administrative, follow-up, and multitasking skills.
• Excellent written and verbal communication skills with a professional, customer-focused demeanor.
• High attention to detail and commitment to accurate documentation and data entry.
• Ability to prioritize multiple administrative tasks and meet deadlines in a fast-paced environment.
• Strong proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to communicate effectively and coordinate information across multiple departments and stakeholders.
• Strong follow-through and ability to independently track outstanding items and deadlines.
• Ability to handle confidential and sensitive information with discretion.
• Process-oriented mindset with an interest in improving administrative workflows and reducing errors.
• Ability to work independently while also collaborating effectively with Sales, Operations, Accounting, and field teams.

Nice To Haves

• Experience in commercial HVAC, plumbing, mechanical contracting, construction, or facilities services is preferred but not required.
• Associate or bachelor’s degree in Business, Construction Management, or a related field preferred.
• Experience with CRM, project management, or ERP systems (e.g., Salesforce, Pipedrive, BuildOps, Procore, Sage, or similar) preferred.

Responsibilities

• Provide day-to-day administrative and operational support for sales and project execution.
• Coordinate office and administrative workflows, including scheduling, correspondence, document preparation, supplies, visitor support, and general office needs.
• Assist the Sales team with contract processing, customer documentation, CRM updates, and follow-up activities.
• Coordinate project documentation, including job setup, scheduling support, required forms, close-out documentation, and record maintenance.
• Facilitate communication and information flow between Sales, Operations, Accounting, and field teams.
• Track required documentation, approvals, and administrative follow-up to help ensure timely completion of processes.
• Assist with billing readiness by reviewing documentation for completeness and coordinating timely handoff of required information to Accounting.
• Maintain accurate and organized electronic and physical files in accordance with company procedures.
• Enter, update, and maintain information in CRM, project management, ERP, and other company systems.
• Prepare reports, spreadsheets, presentations, correspondence, and other administrative materials as needed.
• Track deadlines, outstanding items, and follow-up activities to help ensure tasks are completed on time.
• Assist with customer, vendor, and internal communications, including responding to routine inquiries and coordinating information as needed.
• Support scheduling and coordination of meetings, site visits, customer interactions, and other operational activities.
• Maintain awareness of company procedures and assist teams with administrative compliance and documentation requirements.
• Assist with onboarding activities and administrative coordination for new employees, including preparation of documentation, system access requests, and other required materials.
• Provide administrative support for special projects, audits, reporting requirements, and other operating company initiatives.
• Perform other administrative and operational support duties as assigned.

Benefits

• Competitive compensation based on experience and level, with opportunities for performance incentives.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED