OPERATIONS STANDARDS SPECIALIST

Sally Beauty Holdings • Plano, TX

1d • Hybrid

About The Position

The Operations Standards Specialist (Retail Store Ops) is responsible for developing, maintaining, and optimizing operational standards and field-facing knowledge resources that support consistent execution across store operations. This role ensures that store associates and field leaders have clear, accurate, and accessible guidance for operational processes, routines, and expectations. The position partners with cross-functional teams to translate operational requirements into practical, easy-to-use content that improves clarity and reduces complexity in the field. This is a hybrid role working from the Legacy West Support Center in Plano, Texas. The opportunity offers the chance to shape how operational knowledge is structured and delivered at scale, with a direct impact on reducing confusion and improving consistency across a large store network, focusing on building a centralized, user-friendly knowledge system for field teams.

Requirements

• Prior experience in store operations, field leadership (SM/DM), or hands-on retail execution environment
• Strong written communication skills with the ability to simplify complex information
• Experience creating SOPs, job aids, or structured content for operational teams
• Ability to work cross-functionally and manage multiple inputs simultaneously
• Strong organizational and attention-to-detail skills

Nice To Haves

• Experience with knowledge platforms, content systems, or digital tools preferred

Responsibilities

• Leverage digital platforms and AI-enabled tools to improve the accessibility, usability, and searchability of operational knowledge
• Develop and maintain operational standards that define consistent execution expectations across stores
• Create and manage field-facing knowledge resources, including SOPs, job aids, FAQs, and prompt-friendly content for AI search
• Translate complex operational requirements into clear, actionable guidance that stores and field leaders can easily apply
• Organize and optimize knowledge content using clear structure, tagging, and taxonomy to improve search results and self-service usage
• Partner with cross-functional teams to align operational guidance, eliminate conflicting direction, and support consistent execution
• Identify and remove outdated, redundant, or conflicting information to maintain a trusted source of truth
• Continuously improve clarity, consistency, and accessibility of operational content based on field needs, search trends, and recurring questions

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid vacation and sick days
• Paid holidays
• Tuition reimbursement
• 401(k) with company match
• In-house salon with complementary services
• Varied selection of food options at corporate campus
• Sally Beauty and CosmoProf Professional onsite store with associate merchandise discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed