Operations Staff- The Met Philadelphia
About The Position
As a member of the Operations Team, you will be responsible for servicing any and all needs of the touring artist as they arise in preparation for the performance and general maintenance of the venue. This may include, but is not limited to , moving and setting up chairs and tables, setting up a security perimeter, painting touchups, building repair, facilitating large lines of guests, filling in for ushers or security when needed, interacting with the other departments around the venue, interfacing with the guests and ensuring the best possible evening, and more. Developing your discretion and anticipating the needs of the guests will be crucial as you learn on the job.
Requirements
- Working knowledge of high-volume operations and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Nice To Haves
- Experience in a live music or other live entertainment environment
- Experience in a customer service environment
- Experience with manual labor
Responsibilities
- Works directly with the Ops Manager and Operations Supervisor to perform day of show duties
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of venue amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Turn in all lost and found articles to Box Office
- Required to work Special Events that are scheduled throughout the venue
- Other tasks as assigned by manager
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
