Operations Specialist

Eastern Bank • Boston, MA

11d

About The Position

The Wealth Management Operations Specialist supports daily operational functions
across the Wealth Management platform, ensuring timely, accurate, and compliant
processing of client account and transactional activities. The role supports
onboarding, asset movement, cash management, billing, reconciliations,
securities processing, vendor platforms, and operational risk controls while
partnering with Client Service, Compliance, Finance, custodians, and external
vendors. Consistent performance with accurate execution, a keen sense of
urgency and deadlines, and end to end vision of data, client, and Bank impact is
expected.

Requirements

• 2–4 years of relevant operations experience
• Bachelor's degree in Accounting, Finance, or a related field is preferred.
• Proficient PC skills in Microsoft Office Suite productivity applications (e.g., Excel, Teams, etc.).
• Strong written and oral communication skill.
• Highly organized, capable of managing multiple tasks, meeting strict deadlines, and working well in a team environment.

Responsibilities

• Account Opening & Maintenance: End-to-end processing of new and existing accounts, documentation validation, OFAC screening, custodian setup, fee configuration, and data integrity management.
• Asset Movement & Transfers: Processing of internal, external, and complex transfers, stock gifts, and cost basis validation.
• Cash Management & Banking Operations: Posting of cash, ACH, check, and wire activity; daily and monthly reconciliations; wire investigations.
• Billing & Fee Administration: Fee setup, maintenance, accruals, collections, adjustments, and reporting.
• Securities Processing & Corporate Actions: Corporate action elections, class action processing, settlements, and documentation.
• Reconciliations & Reporting: GL variance research, settlement reporting, house account and vault reconciliations.
• Operational Controls & Compliance: IRS and regulatory compliance, SOP maintenance, audit support, escheatment, BCM activities.
• Custodian & Vendor Administration: User access, platform administration, vendor monitoring, and change management.

Benefits

• comprehensive compensation plans
• benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees