Operations Specialist

Range USA•Hanover Park, IL

12d•$16 - $16•Onsite

About The Position

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. POSITION DESCRIPTION: Position Title: Operations Specialist Reports To: Assistant Store Leader Classification: Full-Time /Non-Exempt/Hourly POSITION OVERVIEW: The Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.

Requirements

Possess the following core values: Curious Passionate Do It Right Service
High School Diploma or equivalent required
2+ years of retail, inventory, or operations experience (specialty retail preferred)
Working knowledge of inventory systems and POS platforms
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail with a focus on accuracy and compliance
Effective communication and organizational skills
Ability to work a flexible schedule, including nights, weekends, and holidays

Responsibilities

Inventory & Merchandising Execution: Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage. Maintain visual and merchandising standards across the sales floor Conduct inventory counts, cycle counts, and audits to ensure accuracy Monitor and resolve out-of-stock conditions and inventory discrepancies
Receiving & Inventory Control: Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate manner Maintain a clean, organized, and audit-ready receiving area Process inventory adjustments and goods issues to ensure proper system accuracy Execute weekly and monthly reporting, including negative inventory and margin reports
Compliance & Regulatory Support: Support compliance with all ATF, OSHA, and internal safety policies and procedures Perform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance tracker Assist with audits, corrections, and required customer follow-up
Customer Order & Service Support: Manage e-commerce orders and layaways, ensuring timely processing and customer communication Support firearm service and repair programs, including tracking, parts coordination, and follow-up Ensure all customer transactions related to layaway and ecommerce are completed timely
Operational Support: Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms) Conduct case audits to ensure proper representation of in-stock firearms Support overall store operations to ensure a safe, compliant, and high-performing environment