Operations Specialist

Jaybird Senior Living•Des Moines, IA

5d•$90,000 - $100,000

About The Position

We are seeking an Operations Specialist. The Operations Specialist delivers quality outcomes through operational coverage at the community level when there is a vacancy in an Executive Director position. This position requires being on call on evenings and/or weekends to serve the community’s needs.

Requirements

Bachelor's degree (B. A.) from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Maintains a valid driver’s license and the ability to drive.
Two to four years’ experience managing senior living communities.

Responsibilities

Work in partnership with the Jaybird Senior Living regional team.
Identify and help resolve operational and/or regulatory issues within the community.
Provide support to community leaders by focusing on overall operations, resident and employee satisfaction, occupancy, marketing and sales, staffing, training, and financial performance.
Support marketing and sales initiatives to increase occupancy and generate revenue.
Adhere to community budgets, monitor results, and be accountable for financial performance.
Assist in investigating any vulnerable adult complaints and state-reportable occurrences.
Monitors the implementation of current training, policies, and procedures, which reflect adherence to corporate and external regulatory and state guidelines.
Maintains effective communication between management team members and communities.
Uphold confidentiality and Health Insurance and Portability and Accountability Act (HIPAA) regulations.
Participate in regularly scheduled marketing, financial, and leadership phone calls.
Assist with scheduling and shift coverage.
Frequent overnight travel and work flexible schedules.
Immediate response to emergent situations required.
Perform other duties as assigned.