Operations Specialist

Eventellect•Houston, TX

12h

About The Position

This role sits at the center of how tickets move from partners to fans across a network of online marketplaces and primary ticketing platforms. Every day, thousands of tickets and orders flow through this system, and our Operations team ensures everything executes accurately and reliably at scale. You will work closely with internal teams and technology partners to ensure ticket inventory is accurate, listings are effectively distributed, and orders are fulfilled smoothly across multiple channels. The ideal candidate is detail-oriented, curious, and motivated by making complex systems run well. They enjoy learning how operational workflows connect, spotting issues early, and helping improve processes over time. This role is a great opportunity for someone early in their career who wants to learn how a modern multi-channel distribution and marketplace ecosystem operates. This role is a strong fit for candidates interested in operations, ecommerce, or marketplace environments where execution, accuracy, and continuous improvement drive results.

Requirements

Bachelor’s degree in business, sports management, analytics, or a related field
Strong organizational skills and attention to detail
Ability to manage multiple tasks and shifting priorities in a fast-paced environment
Strong communication skills and ability to collaborate across teams
Comfort working with data, systems, and operational tools
Curiosity and willingness to learn how complex operational systems work
A proactive mindset with interest in improving processes over time

Nice To Haves

Experience in ticketing, ecommerce, marketplaces, or operations roles
Experience with spreadsheets, data, or operational software tools
Exposure to SQL, data analysis, BI/reporting tools

Responsibilities

Support the operational workflows that move ticket inventory from ingestion through multi-channel marketplace distribution and fulfillment.
Manage ticket ingestion and inventory updates across partner teams and internal systems
Ensure listings are accurate and properly distributed across marketplaces and digital sales channels
Track and reconcile inventory movement across systems to ensure accuracy
Support key seasonal milestones such as schedule releases, on-sales, and delivery timing adjustments
Develop an understanding of how inventory flows across primary ticketing platforms and marketplaces
Monitor marketplace activity and order flow to ensure accurate and timely fulfillment
Investigate order issues, cancellations, and marketplace inquiries, and support resolution workflows
Contribute to dispute resolution processes and documentation
Own game day operational coverage on a rotating basis, including occasional weekend support, morning on-call coverage, and extended hours through post-event close, ensuring real-time issue resolution during peak marketplace activity
Identify patterns in operational issues and contribute to workflow improvements
Maintain process documentation and standard operating procedures
Contribute to system enhancements, automation efforts, and operational tooling
Support reporting and tracking of key performance metrics