Operations Specialist

Citizens Bank and Trust•Plaquemine, LA

25d•Hybrid

About The Position

Responsive recruiter Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance At Citizens Bank, we believe great service starts behind the scenes. We are looking for a detail-oriented and customer-focused Operations Specialist to join our team and play a key role in supporting the daily operations that keep our bank running smoothly. This position is ideal for someone who enjoys solving problems, learning multiple banking functions, and working in a collaborative environment where accuracy, responsiveness, and service matter. If you thrive in a fast-paced setting and enjoy work that combines technology, customer support, compliance, and operational processing, we’d love to hear from you. What You’ll Do As an Operations Specialist, you will support a wide variety of deposit and cash management functions while serving both internal and external customers. Team members are cross-trained across responsibilities, creating opportunities to learn and grow within bank operations. Responsibilities include: · Monitors and supports all aspects of the bank’s electronic banking delivery channels, products, and services. · Processing customer account requests such as stop payments, account maintenance, transfers, check orders, and account closures · Supporting ACH processing activities, including importing and exporting ACH origination files and maintaining ACH records · Assisting with wire transfers, fraud prevention tools, remote deposit capture, and other cash management services · Reviewing daily reports and transactions for accuracy and compliance · Investigating unusual account or check activity and assisting with fraud-related items · Verifying documentation for new accounts to ensure compliance with banking regulations and Customer Identification Program (CIP) requirements · Scanning and indexing account documentation into electronic systems · Providing timely, professional support for customer and employee inquiries · Assisting with operational processes that support the bank’s daily service and compliance functions What We’re Looking For Education & Experience · High school diploma or equivalent required · At least one year of experience in a financial institution preferred · Experience with ACH processing or balancing is a plus Skills & Abilities · Strong attention to detail and organizational skills · Excellent communication and customer service abilities · Comfortable learning and using banking software and technology · Proficiency in Microsoft Office Suite · Ability to prioritize tasks and manage deadlines in a fast-paced environment Why Join Citizens Bank? At Citizens Bank, we value employees who are committed to serving others, supporting their teammates, and continuously improving. We offer an environment where employees are encouraged to learn multiple areas of the bank and contribute meaningfully to the customer experience. Our culture is built around the core values of Authenticity, Humility, Excellence, Accountability and Drive. Work Schedule This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional Information This position could be based in Plaquemine or Baton Rouge and may require occasional travel to branch locations during the business day. Equal Opportunity Employer Veterans/Disabled We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1916, Citizens Bank & Trust is a well-respected community bank rooted in a rich history and committed to moving AHEAD. Our journey from a solid foundation to a future-focused institution is guided by core values: Authenticity, Humility, Excellence, Accountability, and Drive. As a team member, you’ll be part of a legacy of extraordinary customer service, helping our customers achieve financial success while building lasting relationships. At Citizens, we believe in providing a supportive environment for employees to grow, contribute, and drive positive change in our community.

Requirements

High school diploma or equivalent required
At least one year of experience in a financial institution preferred
Experience with ACH processing or balancing is a plus
Strong attention to detail and organizational skills
Excellent communication and customer service abilities
Comfortable learning and using banking software and technology
Proficiency in Microsoft Office Suite
Ability to prioritize tasks and manage deadlines in a fast-paced environment

Responsibilities

Monitors and supports all aspects of the bank’s electronic banking delivery channels, products, and services.
Processing customer account requests such as stop payments, account maintenance, transfers, check orders, and account closures
Supporting ACH processing activities, including importing and exporting ACH origination files and maintaining ACH records
Assisting with wire transfers, fraud prevention tools, remote deposit capture, and other cash management services
Reviewing daily reports and transactions for accuracy and compliance
Investigating unusual account or check activity and assisting with fraud-related items
Verifying documentation for new accounts to ensure compliance with banking regulations and Customer Identification Program (CIP) requirements
Scanning and indexing account documentation into electronic systems
Providing timely, professional support for customer and employee inquiries
Assisting with operational processes that support the bank’s daily service and compliance functions