Operations Specialist (M-F, 8a-5p) JXY/JXD)

Momentum Transportation•Jacksonville, FL

4d•Onsite

About The Position

The Operations Specialist is responsible for ensuring the accurate and timely scheduling and dispatching of trucks to meet customer demands for product flow. This role involves negotiating with transportation providers for optimal rates and services, monitoring shipments from pickup to delivery, and providing up-to-date information. The specialist will communicate service issues to relevant personnel and departments, update and maintain the transportation management and operations system, and prioritize tasks to enhance quality and service performance. Adherence to company standards for customer satisfaction, accuracy, and timeliness is crucial. The role requires proactive problem identification and swift implementation of solutions, including complex problem resolution and guidance to others. Utilizing specialized industry computer systems, procedures, reference materials, and personal knowledge is necessary for processing client shipments. Maintaining regular attendance, flexibility for overtime, and professional behavior are expected.

Requirements

AS400 experience
Proficient with computer and Microsoft Office applications
Excellent data entry/keyboard skills
Strong interpersonal skills to effectively interact with carriers and drivers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative and can work independently.
Organizational and time management skills
Understands the basic concept of supply chain.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up
Excellent communications skills, both written and oral
Attention to detail.
Must be fluent in English.

Nice To Haves

College degree highly preferred.
Supply chain; logistics; or transportation industry experience is preferred.

Responsibilities

Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
Negotiate with transportation providers to obtain the best rates and service.
Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace).
Provides constant communications of service issues to appropriate personnel and departments, both internal and external.
Update and maintain transportation management and operations system.
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Proactively identify problems and swiftly implement the appropriate solutions.
Provide complex problem resolution and provides guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Consistently demonstrate professional behavior.