Operations Specialist

Lowe Law Group•Ogden, UT

5d•$16 - $18•Onsite

About The Position

The Operations Specialist plays a vital role in keeping the firm running smoothly day to day. This position supports multiple departments by handling audits, firmwide requests, front desk and phone coverage, mail processing, and operational tasks that require accuracy, reliability, and sound judgment. This role is ideal for someone who enjoys variety, takes pride in organization and follow-through, and understands how small details can have a big impact across an organization.

Requirements

Strong attention to detail and accuracy
Excellent time management and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Professional communication skills
Willingness to support different teams based on daily needs
Comfort using digital tools such as Airtable, Adobe, and office software
Sound judgment and willingness to escalate concerns when needed
High school diploma or equivalent
Prior office or administrative experience
Experience working in a professional office environment
Applicants must be eligible to work in the United States.

Nice To Haves

Experience in a legal or professional services setting
Familiarity with workflow tracking, audits, or case management systems
Experience supporting multiple teams or departments

Responsibilities

Answer and transfer incoming calls professionally
Assist walk-in clients, staff, and new hires at the front desk
Open, scan, label, and distribute physical mail and faxes accurately
Ensure documents are routed to the appropriate teams promptly
Perform daily audits to support Intake and firm operations
Complete reception, claim opening, ACA, and duplication requests for Pre-Litigation and Litigation teams
Monitor inactive cases and notify Medicaid accurately and timely when required
Support firmwide operational requests and special projects
Identify issues or concerns and escalate appropriately to minimize firm risk