701-Human Resources Services - 2035-701 Operations Specialist

Village Management Services•Laguna Woods, CA

22h•Onsite

About The Position

Under general supervision, assists with the daily operations of the Human Resources Risk Management Department. Provides administrative and clerical support to the Risk Manager. Assists with activities related to risk management processes including property/casualty insurance, liability and property claims, loss prevention, and safety compliance programs. Assists with coordinating activities of outside vendors, brokers, carriers, and contractors. Work involves regular contact with the insurance broker/carrier, Community residents, department staff, and third-party representatives.

Requirements

Graduation from high school supplemented by courses in business, office administration, or a related field.
Experience dealing with the public in a business environment, keyboarding, and clerical work.
Knowledge of the occupational hazards and safety precautions of the job.
Knowledge of computer and applicable software programs.
Knowledge of modern office equipment, practices, systems, and procedures.
Ability to maintain records and prepare reports and answer questions from records.
Ability to communicate effectively using both oral and written skills.
Ability to understand, interpret, and explain rules and regulations.
Ability to relate to the needs and concerns of senior citizens.
Ability to establish and maintain effective working relationships with employees, vendors, residents, and the public.
Possession of a valid California driver's license.

Nice To Haves

Knowledge of common risk management and insurance terminology is desirable.

Responsibilities

Provides clerical and administrative support to the daily operations of the Risk Management Department.
Assists the Risk Manager with the Community's property/casualty insurance program, including tracking policy renewals, maintaining insurance records, and coordinating broker and carrier communications as directed.
Assists with the review of premium payments, deductible reimbursements, retention payments, and experience modification data; compiles and organizes supporting documentation for Risk Manager review.
Maintains insurance policies, records, and correspondence; receives notices from insurers and assists in responding to inquiries from brokers and insurers under the direction of the Risk Manager.
Maintains and updates experience and loss data records; assists in preparing materials for regular claims reviews with carriers and appropriate staff.
Assists the Risk Manager in preparing for insurance policy renewals; compiles renewal proposals, loss runs, underwriting data, and related documentation as directed.
Prepares risk management reports and informational materials for Boards, Committees, and Community residents as directed; assists in responding to inquiries from residents related to the master insurance policy and coverage questions.
Assists with processing liability and property claims according to established procedures; maintains appropriate logs, assists with coordinating damage inspections, and helps gather documentation as directed.
Assists in coordinating responses and production of materials for insurance-related matters as directed.
Assists with coordinating property repairs following a covered loss by communicating between appropriate staff and insurers as directed.
Collects and maintains certificates of insurance from vendors and contractors operating on Community property; tracks coverage requirements and expiration dates; notifies the Risk Manager of any gaps or deficiencies.
Assists with scheduling safety training, coordinating workplace inspections, and maintaining documentation related to safety and loss prevention programs.
Drives a vehicle to meetings, workshops, site visits, and other job-related responsibilities.
Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title or other respectful identifier; and respects the diversity of our workforce in actions, words and deeds.
Types various letters, memos, forms, and documents related to risk management activities; duplicates and distributes as necessary.
Attends seminars and courses related to risk management, insurance, safety compliance, and other areas of responsibility.