Operations Specialist - Grading Department
About The Position
The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. This role entails a variety of responsibilities, from maintaining accurate inventory to packing and shipping orders with precision. The home department for this role is Grading. The company, Card Kingdom, has served Magic: The Gathering players for over 20 years and is a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes. They are a customer-centric, data-driven, innovative workplace that values their team and recognizes that every role contributes to delivering their renowned customer experience. In addition to their eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House, with locations in Seattle, Bellevue, Portland, and Arizona.
Requirements
- High school diploma, GED, or equivalent work experience.
- Basic math skills.
- Ability to work overtime as needed.
- Proficiency in electronic inventory management systems and MS Office suite.
- Superior verbal and written communication skills to effectively interact with various stakeholders.
- Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently.
- Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously.
- A positive work attitude and a self-competitive mindset to constantly aim for improved performance.
- Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures.
- Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently.
- Willingness to learn and adhere to established Card Kingdom grading standards.
- Possess the ability to be decisive within established norms.
- Able to learn from mistakes and not dwell on them.
- Strong visual acuity.
- Must be able to work in a sedentary role.
- Proficient 10-key skills.
Responsibilities
- Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory.
- Preparation and packaging of orders.
- Inspecting orders for any discrepancies before shipment.
- Handling of special customer requests, customer notes, and product returns.
- Execution of team-based targets for service level agreements.
- Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
- Assisting in processing, auditing, and restocking various inventories.
- Creating, picking, and shipping products to retail locations.
- Handling incoming product releases.
- Providing excellent customer service to vendors, mail carriers, and internal departments.
- Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols.
- Operating warehouse equipment, such as pallet jacks, in accordance with safety standards.
- Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
- Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized.
- Developing and maintaining knowledge of Magic: The Gathering products and card play.
- Participating in team meetings, projects, and continuous improvement initiatives as assigned.
- Working effectively both in a team and independently to solve problems and find solutions.
- Carrying out other duties as assigned, contributing to the overall success of Card Operations.
Benefits
- Excellent benefits
- generous PTO
- fixed shifts with set weekend days
- regular schedules of 40 hours per work week plus occasional overtime
- paid parental leave
- 401k
- paid holidays
- employee discounts
- Paid Time Off: Up to 120 hours (3 weeks) accrued in first year, plus 8 hours granted at 90 days for new hires
- Paid Time Off: Increased accruals after 1 year, and 3 years
- Company Holidays: 8 Paid Holidays
- Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
- Retirement: 401(k)
- Flexible Spending Accounts and Health Savings Accounts
- Pre-Tax Commuter Benefits
- Supplemental Life and AD&D Insurance
- Accident, Critical Illness and Hospital Confinement Plans
- Employee Assistance Program
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
