Operations Specialist - Remote in Illinois 0nly

DeSpir LogisticsLisle, IL
Remote

About The Position

The Operations Specialist is part of an elite team responsible for ensuring the safety and integrity of High-Value, High-Security shipments, meeting and exceeding customer expectations. This role operates within a specialized business unit that values urgency, precision, and pride in performance. Team members undergo rigorous training and assessment to master DeSpir’s In-Transit Security protocols. This position requires the ability to work weekends as part of the 2nd shift.

Requirements

  • Two plus years in security and compliance background and/or customer service.
  • Three years logistics experience.
  • Ability to multitask under pressure.
  • Advanced knowledge of supply chain industry, including regulations and customer requirements.
  • Clear and confident communication both verbal and written.
  • Extreme detail-orientation.
  • Experience with conflict resolution.
  • Demonstrates emotional intelligence.
  • Working knowledge of Microsoft Office and Teams.
  • Analytical approach to problem solving.
  • Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
  • Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit.
  • Demonstrates company’s core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.

Nice To Haves

  • College degree in supply chain preferred.
  • Knowledge of TSA and GDP practices preferred.

Responsibilities

  • Protects the integrity of cargo being shipped by rigorously applying DeSpir’s In-Transit Security Processes.
  • Follows DeSpir’s processes of mitigating risk in real time and provides timely contextually aware updates to our customers.
  • Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer.
  • Communicates and coordinates with all members of the DeSpir team to ensure the integrity of shipments.
  • Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process in EyeOnIt (Scripts, arrival, departure, PODs, etc.) while utilizing Mcleod and other systems.
  • Monitors In Transit Security shipments through multiple systems to ensure quick response to customer requests.
  • Assures that all paperwork including, but not limited to temperature reports, pictures, and POD are uploaded to the load in EyeOnIt and are sent to the customer for billing.
  • Risk management driven with an extensive focus on risk management best practices and protocols.
  • Handling escalations of suspicious activity regarding customer freight.
  • Responsible for updating customer portals based on customer requirements.

Benefits

  • Competitive starting salary
  • Recognition programs using Awardco
  • Medical, dental, vision, and FSA and HSA plans
  • 401k contribution at 3%
  • Company paid Life Insurance/AD&D and Short-Term Disability
  • Voluntary Life Insurance options
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Paid Bereavement Time Off
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