Operations Specialist - Remote in Illinois 0nly

DeSpir Logistics•Lisle, IL

77d•Remote

About The Position

The Operations Specialist is part of an elite team responsible for ensuring the safety and integrity of High-Value, High-Security shipments, meeting and exceeding customer expectations. This role operates within a specialized business unit that values urgency, precision, and pride in performance. Team members undergo rigorous training and assessment to master DeSpir’s In-Transit Security protocols. This position requires the ability to work weekends as part of the 2nd shift.

Requirements

Two plus years in security and compliance background and/or customer service.
Three years logistics experience.
Ability to multitask under pressure.
Advanced knowledge of supply chain industry, including regulations and customer requirements.
Clear and confident communication both verbal and written.
Extreme detail-orientation.
Experience with conflict resolution.
Demonstrates emotional intelligence.
Working knowledge of Microsoft Office and Teams.
Analytical approach to problem solving.
Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit.
Demonstrates company’s core values: Conscientious, Creative, Determined, Accountable, Willing to Help, and Vulnerable.

Nice To Haves

College degree in supply chain preferred.
Knowledge of TSA and GDP practices preferred.

Responsibilities

Protects the integrity of cargo being shipped by rigorously applying DeSpir’s In-Transit Security Processes.
Follows DeSpir’s processes of mitigating risk in real time and provides timely contextually aware updates to our customers.
Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer.
Communicates and coordinates with all members of the DeSpir team to ensure the integrity of shipments.
Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process in EyeOnIt (Scripts, arrival, departure, PODs, etc.) while utilizing Mcleod and other systems.
Monitors In Transit Security shipments through multiple systems to ensure quick response to customer requests.
Assures that all paperwork including, but not limited to temperature reports, pictures, and POD are uploaded to the load in EyeOnIt and are sent to the customer for billing.
Risk management driven with an extensive focus on risk management best practices and protocols.
Handling escalations of suspicious activity regarding customer freight.
Responsible for updating customer portals based on customer requirements.