Operations Specialist - JXO/WIL

Momentum Transportation•Jacksonville, FL

10d

About The Position

This role is responsible for the accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands. The specialist will negotiate with transportation providers for the best rates and service, monitor shipments from pickup through delivery, and provide constant communication regarding service issues. This position involves updating and maintaining the transportation management and operations system, prioritizing tasks to impact quality and service performance, and adhering to company standards for customer satisfaction, accuracy, and timeliness. The role requires proactively identifying problems and implementing solutions, providing complex problem resolution, and utilizing specialized industry and company computer systems. Maintaining regular attendance, flexibility for overtime, and professional behavior are essential. Other duties may be assigned.

Requirements

AS400 experience
Proficient with computer and Microsoft Office applications
Excellent data entry/keyboard skills
Strong interpersonal skills to effectively interact with carriers and drivers.
Excellent problem-solving skills with the ability to seek alternative solutions.
Self-directed, displays initiative and can work independently.
Organizational and time management skills
Understands the basic concept of supply chain.
Team player with proven ability to work under pressure.
Strong attention to detail with excellent follow-up
Excellent communications skills, both written and oral
Attention to detail.
Must be fluent in English.
High school diploma/GED required.

Nice To Haves

College degree highly preferred.
Supply chain; logistics; or transportation industry experience is preferred.

Responsibilities

Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
Negotiate with transportation providers to obtain the best rates and service.
Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace).
Provides constant communications of service issues to appropriate personnel and departments, both internal and external.
Update and maintain transportation management and operations system.
Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
Adheres to company standards on customer satisfaction, accuracy, and timeliness.
Proactively identify problems and swiftly implement the appropriate solutions.
Provide complex problem resolution and provides guidance to others.
Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
Maintains regular, timely, and consistent attendance at work.
Flexibility to work overtime as needed.
Consistently demonstrate professional behavior.
Perform other duties as assigned.