Operations Specialist – TS/SCI Clearance | Virginia Beach, VA

Cambridge International Systems Inc•Virginia Beach, VA

9d•$70,000 - $80,000•Onsite

About The Position

Cambridge International Systems, Inc. is seeking an Operations Specialist to support operations in Virginia Beach, VA. This is a full-time CONUS position requiring an active DoD TS/SCI clearance. The role falls under Global Security Operations Center Operator and involves being a member of a 24/7 support team responsible for overseeing daily operations, ensuring project deliverables through rotating watch, and monitoring mission and support systems. The specialist will leverage various tools to fix technical issues, monitor IT mission equipment, provide basic troubleshooting, and act as an escalation manager liaison. They will also provide timely updates to leadership, conduct pass down briefings, train junior staff, prepare and update operations procedures, conduct project status meetings, and facilitate the creation of document deliverables. Additionally, the role involves instructing personnel, ensuring project deadlines and scope are met, assisting in operations and maintenance, monitoring surveillance systems, acting as a liaison during emergencies, and performing maintenance on security equipment. Incident reports and work orders will be completed, and investigations will be assisted.

Requirements

Minimum High School and four (4) years' experience working in a team environment.
Must have a current and active DoD Top Secret security clearance with the ability to obtain a TS/SCI.
Proficient with modern IT tools and infrastructure technologies

Nice To Haves

Act as escalation manager liaison between operations and support elements for rapid restoration notification.
Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges.
Well organized and detail orientated.
Ability to follow Standard Operating Procedures (SOP).
Willing and able to work shift, overtime, holidays, and weekends as required.
Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams.
Work effectively in diverse environments to include civilians, military, and contractors.
Concurrently handle multiple issues and assignments. Works on assignments requiring considerable judgment and initiative.
Develops solutions to routine technical problems of limited scope following detailed instructions.
Proficient with modern IT tools and infrastructure technologies
Some overnight stays possible.

Responsibilities

Is a member of a 24/7 support team responsible for overseeing daily operations.
Must be able to work within a team standing a rotating watch to ensure project deliverables.
Be able to monitor operations and to include mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder the mission.
Monitor IT mission equipment including, servers, clients, routers, switches, telecommunications cabling, etc.
Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid restoration notification.
Provide timely updates to customers, Senior Leadership and the Program Manager for situational awareness documentation.
Conduct pass down briefings, maintain pass down logs and present to on-coming watch teams. Train and mentor newly assigned and/or junior watch standers.
Prepares and administrates the preparation of operations procedures and initiates ongoing updates and changes.
Conduct routine project status meetings with Government Project Managers and company project team and help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes.
Facilitate or participate in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government.
Instructs craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administers apprenticeship programs.
Ensure project deadlines are kept and ensure tasks remain within project scope.
Assists in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned in the operation.
Monitors surveillance systems, alarms, and video equipment in the global security operations center (GSOC).
Works with other business units and acts as a liaison during emergencies, crisis response, and conveying business information.
Performs maintenance and repairs to security equipment and all access control to ensure they are working properly.
Completes incident reports and work orders and assists with investigations.