Operations Specialist - Deposit Account Processing, Verification

Trustco Bank • Longwood, FL

6d • Onsite

About The Position

The Operations Specialist ensures quality maintenance of Bank systems and timely and accurate processing of assigned duties. This role involves researching and processing returned deposited checks, posting transactions, communicating with internal and external parties regarding chargebacks and large items, processing foreign collections, reviewing large deposit images for loss prevention, and maintaining proper filing for record retention.

Requirements

• High School Diploma or equivalent education or experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
• Working knowledge with Microsoft Office Programs; Excel and Word.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures.
• Ability to effectively present information and respond to questions from groups of managers and customers.

Nice To Haves

• Bilingual skills a plus.

Responsibilities

• Research/process returned deposited checks in a timely manner to prevent loss.
• Posts transactions to accounts.
• Communicates with branch/department personnel via E-Ticket and telephone regarding inquiries on charge backs, large deposits, and collection items.
• Communicates with other financial institutions regarding large item returns.
• Processes, tracks and monitors foreign collections.
• Reviews large deposit images for loss prevention.
• Proper filing required daily for file retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED