Operations Specialist

Mid-America Overseas • Florence, KY

6d

About The Position

The Operations Specialist will be responsible for reviewing export and import documents for accuracy, preparing and presenting Letter of Credit Documents, and dispatching import and export loads and cargo pick-ups. This role involves tracking shipments, advising customers of schedule changes, preparing export documents, filing necessary documentation (AES, Bill of Lading Instructions, AMS/ISF/ACI), and processing entries before cut-offs. The specialist will also ensure timely distribution of transport documents and freight billing, negotiate rates with carriers, utilize MAO rate management systems for quoting, and problem-solve with the Branch Manager to address client issues. Clear, concise, and professional communication with all parties is essential, along with providing outstanding customer service.

Requirements

• Knowledge of US Customs Regulations regarding US Exports and basic knowledge of imports
• Country Requirements competence
• Good transportation background, FCL, LCL, rating, routing, documentation
• Ability to work in a fast paced demanding environment
• Excellent verbal and written communication skills
• Export experience minimum 2+ years
• High school diploma

Nice To Haves

• Letter of Credit knowledge and experience preferred
• 2 or 4 year college degree beneficial

Responsibilities

• Review export and import documents for accuracy
• Prepare and present Letter of Credit Documents
• Dispatch import and export loads and cargo pick-ups, confirm cargo delivered to carrier or cosignee
• Track import and export shipments and advise customer of potential schedule changes if applicable for the client
• Prepare export documents, file AES and Bill of Lading Instructions, file AMS/ISF/ACI if applicable, process entries prior to vessel and customs cut-offs
• Ensure timely distribution of transport documents and billing of freight
• Negotiate rates with carriers, utilize MAO rate management systems to quote via our service contracts and provide quotes to customers
• Problem solve with the Branch Manager when situations arise that can or do negatively effect our clients and their customers
• Communicate with all parties in a transaction in a clear, concise, professional manner
• Provide outstanding, uncompromising customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED