Operations Specialist
About The Position
TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical. We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence. The schedule will be as follows: (rotating shift) Thursday - Saturday, 7:00pm-7:00am Thursday - Sunday, 7:00pm-7:00am
Requirements
- Ability to use good judgment and decision-making skills
- Adequate professional experience and knowledge to perform Job Responsibilities
- Excellent verbal, written, and interpersonal skills
- Ability to prioritize and organize effectively
- Ability to work both independently and with others
- Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
- High School degree or experience in a customer service/help desk environment.
Nice To Haves
- Prior experience particularly in the data center industry
Responsibilities
- Provides quality internal and external customer service surrounding the Company values.
- Act as the point of contact for internal and external clients
- Coordinates meetings between different departments internally as well as external meetings
- Responsible for handling both incoming and outgoing shipments
- Monitor security cameras
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
