Operations Specialist, Laredo TX

PGT Trucking, Inc. • Laredo, TX

1d • Onsite

About The Position

As an Operations Specialist, you will coordinate daily freight activity by aligning customer requirements, available loads, equipment, and drivers. The role builds productive relationships with customers, drivers, terminals, and internal departments; supports timely pickups and deliveries; maintains accurate shipping records; resolves service issues; and promotes safe, efficient, and profitable operations.

Requirements

• High School Diploma or GED required.
• Must have transportation experience to be considered.
• Must be a hunter who strives to close new business.
• Must be able to work with little to no supervision.
• Must have a valid driver's license.

Nice To Haves

• Bachelor's degree is preferred.

Responsibilities

• Solicit, process, and coordinate shipment requests from existing and prospective customers.
• Match available freight with equipment and drivers to provide dependable service while maximizing operational efficiency and driver revenue.
• Secure, organize, assign, and preplan loads; provide routing, pickup, and delivery instructions; and keep drivers in efficient, profitable lanes whenever possible.
• Monitor pickup and delivery schedules, coordinate rescheduling when needed, and promptly communicate service disruptions to customers, drivers, terminals, and customer service.
• Respond to customer and driver questions, problems, and complaints with timely, practical resolutions.
• Coordinate with other terminals and internal departments, including Billing and Traffic, to address freight needs, order details, and unbilled loads.
• Maintain complete and accurate computerized shipping records as close to real time as possible.
• Track load status and operating results, identify opportunities to improve workflows or systems, and communicate recommendations to management.
• Perform all duties in accordance with company safety policies, procedures, and applicable regulations.
• Perform other related duties as required by business needs or assigned by management.

Benefits

• Competitive salary
• Medical, dental and vision coverage
• Company-paid life insurance and short-term disability
• Paid time off and holidays
• Company matched 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED