Operations Specialist
About The Position
The Operations Specialist, LAP is responsible for: Managing the application/reapplication and tasks related to the pre-inspection processes to meet needs of inspectors, commissioners, and participant laboratories for LAP, FDT, BAP and RLAP. Maintenance of a laboratory’s accreditation cycle. Working independently using critical thinking skills and diverse procedures to manage pre-inspection processes for all programs and inspection initiatives. Advanced problem-solving abilities for routine and non-routine application and inspection situations. Monitoring accreditation timelines and workload distribution. Providing customer service for pre-and post-inspection processes.
Requirements
- Excellent organizational and decision-making skills.
- Excellent communication skills both verbally and written.
- Ability to prioritize fluctuating workload and multiple demands.
- Ability to meet deadlines.
- Familiar with Microsoft Windows’ applications and Oracle.
- College degree preferred but not required.
- Minimum 2 years experience in a business or healthcare related business or customer service environment.
Nice To Haves
- Demonstrated proficiency of clinical laboratory processes and terminology is desirable.
Responsibilities
- Analyze, organize, and process requests for applications and the applications/reapplications materials for all accreditation programs, assuring completeness and accuracy within defined time periods, and initiate follow-up where necessary.
- Perform/review checklist usage report, on applications, reapplication and completed staff assignments, to ensure proper checklist assignment for the inspection process.
- Review, maintain and update laboratory demographics utilizing Organization Profile, Business Process Workflow (BPM) and Scores for; laboratory activity menu, laboratory director information, laboratory contact information, laboratory demographic information checklist usage, Accreditation events and cycles, and history.
- Process and communicate notification from laboratories of mergers, split-outs, reinstatements, anniversary date changes, onboarding calls, and terminations.
- Create Cases in Salesforce for relevant phone, email and chat inquiries.
- Perform personnel maintenance in Scores and Oracle.
- Provide ACD phone and chat assistance to program participants, inspectors, and commissioners regarding the accreditation cycle, application process, utilizing the online system to submit application/reapplication materials, requirements for accreditation and inspection process.
- Monitor and maintain the BPM Work Queue to ensure timely retrieval of application/reapplication and maintenance documents.
- Investigate, resolve, and respond to inquiries and problems related to the accreditation cycle, application process, materials, and the programs’ policies and procedures that come via phone, fax, email or Salesforce.
- Initiate appropriate correspondence and monitor follow-up of laboratory change approvals with Regional Commissioners.
- Identify potential enhancements for Scores, Oracle, Salesforce, and Online Application system (Org Profile) as it relates to application/reapplication and relevant accreditation cycle processes; participate in the design, testing, and implementation of these changes.
- Participate in the training and education of new Regional and State Commissioners, Regional Assistants, and other LAP staff.
- Participate as a productive team member to assure department goals and objectives are met.
- Perform other duties as assigned by the Director or Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
