Operations Specialist - Research Department - Longwood, FL
Trustco Bank•Longwood, FL
•Onsite
About The Position
Trustco Bank is seeking an Operations Specialist – Research to be our frontline expert in information retrieval and problem resolution. In this role, you aren’t just looking at data—you are navigating legal requests, balancing complex ledgers, and providing the critical answers our customers and branches need to move forward.
Requirements
- High School Diploma or equivalent; higher education or financial experience is a plus.
- Exceptional verbal and written communication skills.
- Highly organized with the ability to manage multiple priorities under tight deadlines.
- Self-motivated with a collaborative spirit.
- Proficiency in Microsoft Office Suite (Excel, Word).
- Fluent in English; bilingual a plus
- Access to reliable transportation
Nice To Haves
- Bachelor’s degree.
- Previous banking or financial services experience.
Responsibilities
- Serve as the point of contact for complex subpoenas, levies, and income verifications, ensuring every request is handled with precision and speed.
- Provide essential support to our branch network, from retrieving lost statements and check copies to leading customer investigations.
- Manage daily returned mail and maintain organized, complete records to keep the Operations department running like a well-oiled machine.
Benefits
- medical, dental and vision insurance
- a health savings account with an annual employer contribution
- a 401(k)-retirement plan with generous employer match
- paid time off
- 11 paid federal holidays
- training and professional development programs
- tuition reimbursement
- reduced fees and rates on certain loan products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
