Operations Specialist - Shorex and Turnaround

Crystal Cruises•Aventura, FL

4d•Onsite

About The Position

The Operations Specialist will play an integral part in managing existing clients within the AKTGCC MICE database. This person will be responsible for facilitating and managing Shore Excursions and Turnaround operations for clients with active contracts in place, maintaining communication with clients and internal departments with up-to-date information, and growing year-over-year land-based revenue with strategic planning and sales with the guidance of the MICE Management team. This will also include interacting with our DMC networks where the client is requesting custom programs that require A&K MICE to assist with. As an Operations Specialist, you will be responsible for successful client relationships and overall execution of all Shore Excursion & Turnaround, and group on board planning operations that take place for MICE within the accounts. This individual will also have understanding and experience in client relations, balancing several programs simultaneously and reservation systems (OneIs). The Specialist will interact frequently with clients and internal teams to learn about their needs/requirements and develop relationships from which they will build solid partnerships. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice based on the needs of the department.

Requirements

2-5 years of hotel, cruise line, or destination marketing/event management.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs
Proficiency in Adobe Acrobat
Strong copywriting, editing and proofreading skills
Familiarity with marketing tactics and strategies for global markets
Crisis communication experience and ability to operate calmly in high pressure and/or short-deadline situations
Must be highly detailed-oriented with strong organizational and follow-up skills
Team player with a positive attitude who works well cross-functionally
Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision
Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority – start-up experience a plus
Understanding of Global Events in the MICE Sector
Enthusiastic – Demonstrates passion and enthusiasm and is wager and excited towards own goals
Analytical – logically analyses facts, data, and situations
Takes initiative – understands what needs to be accomplished and proceeds within the accountabilities of the job
Organized – Can place and maintain order in an environment and situation
Persistent – Is tenacious despite encountering setbacks and obstacles
Optimistic – believe the future will be positive and demonstrates a positive attitude in all situations
Innovative – able to think creatively and regularly thinks ‘outside of the box’
Presentation skills, professional appearance
Capable to conduct travel; Proper documentation to travel domestically & internationally

Nice To Haves

Knowledge of incentive travel industry, previous experience with luxury cruise line strongly preferred

Responsibilities

Actively promote and sell pre-set and custom destination experiences
Facilitate and upsell creation of custom destination experiences with appropriate internal teams
Provide quotes to clients for all requested land-based inquiries
Assist clients with booking pre-set excursions offered by the Crystal Destinations team
Liaise with internal departments within Crystal/A&K to arrange logistics for custom destination experiences
Assist and liaise with clients to provide quotes and confirm pre & post cruise travel arrangements, including transfers, hotels and air - upon request
Follow-up on pending quotes directly with internal Crystal/A&K departments
Provide clients with voyage specific Tour Booklets
Set initial meetings and follow-ups with clients and assigned sales managers
Assist with port-based inquiries as well as arrival and departure logistics
Collaborate with events coordinator to ensure a seamless schedule without overlapping of activities
Run manifests and other reports as necessary and provide updates to clients/sales managers
Ensure all related files are updated accordingly within team database
Assist in creation of and maintenance of department policies & procedures
Work with IT to improve and innovate system functions
Create invoices and ensure billing information is posted accordingly
Facilitate payments, provide follow-ups based on payment schedules