STD Vanguard-Transition-58

JLL•Malvern, PA

8d•Onsite

About The Position

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Requirements

High School diploma or GED equivalent required
Strong proficiency in computer applications, including Microsoft Word and Excel
Understanding of technology, software applications, and computer systems
Ability to analyze system operations, identify malfunctions, and take corrective action
Excellent written and verbal communication skills
Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
Ability to produce accurate reports under client-defined deadlines
Self-starter capable of thriving in a fast-paced, high-volume environment
Strong customer service orientation and interpersonal skills
Ability to remain calm and effective during stressful or emergency situations
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Degree or coursework in a technology-related field from an accredited institution
Experience with Building Automation Systems (BAS)
HVAC experience

Responsibilities

Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS).
Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality.
Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels.
Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary.
Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders.
Validate proper approvals for vendor work prior to commencement.
Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required.
Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams.
Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed.
Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust.
Perform other tasks as assigned to support operational objectives.