AFCO Direct Operations Specialist

AFCO Direct•Lake Forest, IL

8d•$45,760 - $53,000•Onsite

About The Position

AFCO Direct is reshaping premium finance with innovative solutions. Our goal is to ease administrative duties for agents, improve cash flow for insureds and provide easy-to-use technology for both. This position provides support to the Operations area through numerous functions. Areas of support include electronic funds transfer (EFT) payment processing, review and mailing of refund checks, optical imaging process, storage of documents, handling of incoming and outgoing mail, reconciliation of return mail and correspondence discrepancies and data keying.

Requirements

High School diploma or equivalent
Excellent data entry skills
Attention to detail, ability to multi-task and meet deadlines
Ability to execute sound judgment based on knowledge and experience
Good written and verbal communication skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
English fluency

Nice To Haves

Two years of administrative support experience
Two years of experience in Premium Finance or lending industry

Responsibilities

Process new business contracts through an electronic work queue by data keying pertinent contract information and answering visual questions relating to each contract prior to booking.
Handle incoming mail: retrieve from post office, open, sort and route to the proper departments.
Handle outgoing mail: fold, stuff, meter and deliver to post office all outgoing mail.
Review, handle and reconcile requests sent to the ADMIN mailbox from customers.
Review for completion and proper entry of customer banking information for all EFT payments.
Reconcile Insured return mail by contacting Insured's for updated information and/or address corrections from statement coupons.
Data key new loan contracts to account system.
Obtain and update policy numbers by contacting agents/markets for information.
Prepare, scan, index and store contracts, correspondence and other documents into the optical imaging system.
Review, sort and mail all system generated refund checks to the appropriate party. Obtain required approval for checks over established thresholds.
Review and correct certain correspondence discrepancies from carriers, brokers and agents.
Maintain office inventory and initiate payment of various vendor bills through OneStop.

Benefits

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
paid holidays
defined benefit pension plan
restricted stock units
deferred compensation plan