Operations Logistics Coordinator Specialist

Gateway Logistics, Inc.•Cincinnati, OH

3d•$42,000 - $70,000•Onsite

About The Position

Gateway Logistics, Inc. is seeking an experienced Operations Specialist to manage the end-to-end Carrier Process. This role involves negotiation, track & trace, and developing relationships with carriers. The Operations Specialist will also communicate with internal stakeholders (Customer Sales Representative, Management) and external stakeholders (Customers) as needed. The primary goal is to secure high-quality carriers at the best rates while ensuring excellent customer service through timely status updates and communication.

Requirements

GED required; college degree preferred or equivalent experience
1-3 years' experience in 3PL or Freight Brokerage
In-office work hours: Monday – Friday 8:00am -5:00pm.
Flexibility to work outside of in-office work hours including evenings, weekends and holidays is required as needed to ensure loads are on schedule and issues resolved.

Responsibilities

Book loads/cover freight with carriers (including carrier vetting and negotiation) for the assigned customers sales team by various methods including inbound and outbound phone calls, posting loads to freight boards, etc.
Builds carrier book-of-business to establish deep capacity of coverage for regular lanes.
Manage loads from dispatch to delivery and provide needed updates to customer sales team per company procedure.
Minimal falloffs of Carriers and consistently secures back-up carriers.
Resolve issues with carriers/loads as they arise and communicate them to the customer sales team and outside stakeholders if necessary.
Consistently prioritizes and plans customer sales team’s freight coverage needs with minimal oversight in both short-term (same day, week of) and long term (next week, next month) scenarios to provide maximum time to source best carrier possible.