Operations Specialist (Temporary, Part-Time)

Point Broadband•Stanton, MI

64d•$15 - $17

About The Position

Would you like to start a career as a Customer Experience Specialist? Our growing fiber broadband business is looking for a skilled problem solver to join our team as an Operations Specialist to start immediately. We need an enthusiastic individual who can address customer issues by assisting the Stanton, MI team. This job will require going door-to-door and putting informational tags on doors. Additionally, the right candidate will explain our service offerings to potential customers and successfully convert those callers into clients. Pay range will be between $15 and $17 per hour, depending on past experience. The expected hours will fluctuate between 20 and 40 per week. Our office is open from 8am - 5pm, but we can be flexible on specific schedule. This is a part-time, temporary position.

Requirements

High School Diploma or GED required
Strong communication and phone skills, interpersonal skills, basic computer skills, problem-solving skills
Commitment to Point Broadband Value System, honesty, integrity, and a strong work ethic
Previous experience in Customer Service not required -- we will train the right person

Responsibilities

Assist the Stanton, MI team in all duties and responsibilities
Train to learn about Point Broadband, our services, and how to help customers
Provide superior customer service to incoming customer inquires
Assist customers with billing features, service, and/or products
Sell products and services
Provide basic troubleshooting for service issues and/or outages
Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
Adjust customer billing accounts as necessary
Ensure customer requests are completed on first call
Ability to work cooperatively with supervisors, co-workers, and customers
Ability to work in an agile environment
Ability to multi-task, prioritize and manage time effectively
Ability to follow policies and rules of the company
Regular predictable attendance required