221355 Operations Specialist (Bilingual Spanish)- Miami, FL

Canon Recruiting Group•Miami, FL

1d•Hybrid

About The Position

First point of contact for inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Requirements

Fluent English and Spanish
Proficiency in Microsoft Office Suite
Strong attention to detail

Nice To Haves

1-2 years Banking/Financial industry experience
1+ years of experience working with customers
Oral & Written Communication skills
Active Listening skills
Time Management skills
Critical Thinking skills
Relationship Building skills
Collaboration skills
Quality Assurance skills
Problem Solving skills
Multitasking abilities (i.e., ability to navigate multiple computer systems while interacting with the customer)
Proficiency in Microsoft Excel
Proficiency in Microsoft Outlook
Proficiency in Microsoft PowerPoint
Proficiency in Microsoft Word

Responsibilities

Serve as the first point of contact for inquiries from high-revenue clients in the Latam (Brazil) Client Servicing department via email or phone.
Read, analyze, and determine appropriate handling and resolution for client requests related to treasury, cash management, card, and depository products.
Collaborate with internal business partners to resolve client inquiries, issues, and provide technical support.