Operations Specialist

Opendoor•Toronto, ON

About The Position

Opendoor is building its Toronto Operations team and is seeking Operations Specialists to manage critical workflows throughout the transaction lifecycle of their homes. While AI handles initial intake, data extraction, scheduling, and routine quality control, the Operations Specialist will be responsible for managing vendor relationships, resolving exceptions, handling complex negotiations, coordinating compliance, and providing quality sign-off on important tasks. The ideal candidate will be technically inclined, work at a fast pace, leverage AI tools effectively, and demonstrate resourcefulness in problem-solving.

Requirements

Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
Persistence and follow-through when working with unresponsive third parties
High accountability and urgency around deadlines with direct customer impact
Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing
Attention to detail and strong documentation habits across a large portfolio
Comfortable working in a high-ambiguity environment where you're helping build the playbook
Comfort with new systems and change is essential

Nice To Haves

Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus

Responsibilities

Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
Manage a high volume of open cases simultaneously against hard deadlines
Cross-train across workflows to cover volume variability
Identify process gaps and give feedback on where tools or workflows need to improve