Operations Specialist

Hajoca Corporation•Haverhill, MA

57d

About The Position

Do you thrive on providing an excellent customer experience? Are you safety and service-oriented? Do you possess the attention to detail necessary to ensure the accurate fulfillment of customer orders? If so, we'd like you to join our Warehouse team as an Operations Specialist. About the Role: You will: Act with a high attention to detail to ensure the highest levels of customer satisfaction. Ensure security and controls are in place and upheld to protect Profit Center assets. Maintain warehouse cleanliness, order, and safety. Remove empty cartons, metal bands, pallets, and other debris. Inform immediate supervisor of safety issues. Assist co-workers in servicing customers. Perform all job functions in accordance with the company's Safety Standards. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

1 year warehouse receiving and material handling experience
Possess outstanding communication skills.
Possess a high level of attention to detail and accuracy.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center.
Be able to learn and operate the computer-related systems used for warehouse operations.
Proficient in Microsoft Office Suite, specifically Microsoft Excel and Outlook
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Knowledge of products sold at the Profit Center preferred
Strong sense of urgency and team-oriented mentality
Experience with ERP systems, Epicor Eclipse ERP a bonus

Responsibilities

Act with a high attention to detail to ensure the highest levels of customer satisfaction.
Ensure security and controls are in place and upheld to protect Profit Center assets.
Maintain warehouse cleanliness, order, and safety.
Remove empty cartons, metal bands, pallets, and other debris.
Inform immediate supervisor of safety issues.
Assist co-workers in servicing customers.
Perform all job functions in accordance with the company's Safety Standards.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Inspect and triage e-commerce customer return material per our SOP processes
Accurately process credits in our ERP system and returns tracking system.
Inventory and track spare parts/boxes and request replacement parts from applicable vendors
Assist co-workers in processing RMAs and RGAs
Analyze and dispute fraudulent return material