Operations Specialist Seasonal Full Time

Millennium Hotels•Anchorage, AK

2d•Onsite

About The Position

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for an Operations Specialist Seasonal full time, an hourly position subject to overtime to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. The Operation Specialist is entrusted with ensuring the seamless coordination and excellence of hotel operations spanning the Front Office, Housekeeping, and Food & Beverage departments. Reporting directly to the Director of Operations and serving as Manager on Duty (MOD) when required, this position holds responsibility for upholding the highest standards of guest service, facilitating interdepartmental communication, and supporting staff development to enhance overall guest satisfaction.

Requirements

Minimum of 2 years’ experience in hotel operations, with exposure to Front Office, Housekeeping, and Food & Beverage.
Demonstrated leadership and interpersonal skills.
Strong attention to detail, problem-solving abilities, and commitment to excellence.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Bachelor’s degree in hospitality management or related field preferred.

Responsibilities

Supervise daily guest check-in and check-out procedures to ensure efficiency and courtesy.
Oversee reservation management, room allocation, and guest inquiries.
Monitor concierge services, providing support and solutions for guest needs.
Ensure front office staff adhere to property policies and standards.
Address and resolve guest complaints or special requests promptly.
Supervise housekeeping team to guarantee cleanliness and maintenance of guest rooms, suites, and public areas.
Conduct regular inspections to verify adherence to hygiene and presentation standards.
Coordinate scheduling and training of housekeeping staff.
Respond to guest feedback regarding room quality and ensure timely resolution of issues.
Maintain inventory of housekeeping supplies and manage procurement as needed.
Supervise restaurant, bar, banquet, and room service operations.
Work with culinary and service teams to ensure consistent quality and guest satisfaction.
Monitor compliance with food safety regulations and hotel standards.
Address guest concerns regarding food and beverage service.
Assist in menu planning, event coordination, and staff training.
Facilitate smooth communication between Front Office, Housekeeping, and Food & Beverage departments.
Collaborate with department heads to optimize workflows, staffing levels, and training programs.
Lead cross-functional meetings to review operational challenges and share best practices.
Uphold standards of guest service quality across all departments.
Develop and implement strategies to improve customer satisfaction and service delivery.
Monitor key performance indicators (KPI) related to the guest experience and take corrective actions as necessary.
Address guest feedback professionally and ensure continuous improvement.
Ensure all departments operate in compliance with hotel policies, safety regulations, and brand standards.
Conduct routine audits to confirm adherence to legal requirements and operational protocols.