Operations Specialist

TEKsystems•Linn Township, IA

4d•$18 - $22•Onsite

About The Position

In this role you will make outbound calls to external transfer companies to obtain the status of funds for new business cases. This position requires accuracy in documentation, effective communication, and the ability to work independently while meeting daily productivity and quality expectations. The role involves navigating multiple systems, with a split of 40% taking calls and 60% processing. The ideal candidate will be able to pick up quickly in the role and training.

Requirements

High school diploma or equivalent required.
1+ years of office work experience
Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment.
Strong attention to detail and comfort working across multiple systems.
Clear verbal and written communication skills, including the ability to escalate issues appropriately.
Strong interpersonal skills and willingness to learn new tasks and processes.
Must be able to navigate multiple systems well and have strong technical skills
Phones and processing role - must be comfortable spending 40% taking calls and 60% processing
Ability to pick up quickly in the role and training

Responsibilities

Make outbound status calls to carriers/transfer companies and clearly communicate next steps.
Document call outcomes accurately and efficiently in required systems.
Navigate multiple systems and follow established procedures and job aids.
Follow up on outstanding information and request missing items as needed.
Proactively communicate issues, trends, or improvement opportunities to management.
Participate in team problem-solving, process improvement, and cross-training.
Adapt to workflow changes and manage time effectively to maintain steady productivity.