Operations Specialist (7648)

Lutheran Services Florida • Largo, FL

15d • Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Operations Specialist who wants to make an impact in the lives of others. The Operations Specialist is a child welfare professional with related experience in case reviews, staffing facilitation, training, and case management operations. This position is responsible for providing guidance and support to case management teams.

Requirements

• Bachelor’s degree from an accredited university in the areas of psychology, social work, or related human service field required.
• Minimum of three years of Florida child welfare experience is required
• Experience working in Florida Safe Families Network (FSFN) Integrated Child Welfare Information System.
• Possess knowledge of statutes, contract terms, data analysis, and performance standards.
• Ability to analyze data and trends, apply that information to accepted standards, and create written reports and presentations.
• Must be detail-oriented, with excellent verbal and written communication skills.
• Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT), ability to learn and utilize other software programs (such as FSFN and CoBRIS).
• Ability to apply data tables to charts, trend reports, and other data analysis tracking systems.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must maintain an appropriate and valid state driver’s license and meet state criminal background check requirements.

Nice To Haves

• Master’s Degree preferred
• Child Welfare Certification preferred
• Supervisory experience preferred

Responsibilities

• Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner
• Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures
• Apply critical thinking to create strategies and interventions resulting in measurable increased performance metrics.
• Provide effective support and technical assistance to Case Management teams to meet performance and strategic objectives
• Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc.
• As requested, respond to the data and project management needs of the Program Director, Assistant Program Directors, Permanency Director, and Case Management Supervisors
• Leads the tracking of critical operational, contractual, and statutory compliance requirements.
• Develops and monitors manual and automated tracking systems associated with operational and contract requirements in collaboration with other data management and technology services
• Provides mentorship, guidance, and coaching to pre-service trainees and provisional case managers in preparation for successful child welfare certification.
• Assist in analyzing outcome data and preparation of reports for submission to the Management team and community groups as necessary.
• Provide technical assistance and support for the preparation and results of external monitorings (ie., Department of Children and Families, Medicaid, ASFA, Title IV-E, etc.)
• Participate in training and development activities as required.
• Participate on local and statewide teams related to position responsibilities
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level