Operations Specialist - Grading Department

Card Kingdom • Monroe, WA

1d • Onsite

About The Position

The Operations Specialist performs a crucial role at our company, focusing on the organization, inventory, and distribution of Wizards of the Coast-related trading card game and related products. This role entails a variety of responsibilities, from maintaining accurate inventory to packing and shipping orders with precision. Home Department: Grading

Requirements

• High school diploma, GED, or equivalent work experience.
• Basic math skills.
• Ability to work overtime as needed.
• Proficiency in electronic inventory management systems and MS Office suite.
• Superior verbal and written communication skills to effectively interact with various stakeholders.
• Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently.
• Exceptional time management and organizational skills, with the ability to manage multiple tasks simultaneously.
• A positive work attitude and a self-competitive mindset to constantly aim for improved performance.
• Flexibility to adapt to a dynamic warehouse environment and the willingness to learn new tasks and procedures.
• Manual dexterity with consistent fine finger manipulation.
• The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day.
• Frequent wrist flexion/extension in repetitive motions.
• Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required.
• Capability to lift up to 50 lbs. occasionally.
• Capability to apply up to 40 lbs. of lateral force occasionally.
• Proven attention to detail, with experience in performing repetitive tasks accurately and efficiently.
• Willingness to learn and adhere to established Card Kingdom grading standards.
• Possess the ability to be decisive within established norms.
• Able to learn from mistakes and not dwell on them.
• Strong visual acuity.
• Must be able to work in a sedentary role.
• Proficient 10-key skills.

Responsibilities

• Daily picking and restocking of Magic: The Gathering singles, ensuring proper alignment between physical and digital inventory.
• Preparation and packaging of orders.
• Inspecting orders for any discrepancies before shipment.
• Handling of special customer requests, customer notes, and product returns.
• Execution of team-based targets for service level agreements.
• Regular quality assurance checks and set audits in the proprietary inventory system, including sorting cards by set and title multiple times a day.
• Assisting in processing, auditing, and restocking various inventories.
• Creating, picking, and shipping products to retail locations.
• Handling incoming product releases.
• Providing excellent customer service to vendors, mail carriers, and internal departments.
• Operating and troubleshooting card sorting machines, order verification systems, and collation equipment while adhering to all safety protocols.
• Operating warehouse equipment, such as pallet jacks, in accordance with safety standards.
• Using Warehouse Management System (WMS) or other ERP systems to manage inventory and transfers.
• Maintaining a safe and efficient work environment, adhering to company safety regulations, and keeping work areas clean and organized.
• Developing and maintaining knowledge of Magic: The Gathering products and card play.
• Participating in team meetings, projects, and continuous improvement initiatives as assigned.
• Working effectively both in a team and independently to solve problems and find solutions.
• Carrying out other duties as assigned, contributing to the overall success of Card Operations.

Benefits

• Excellent benefits
• generous PTO
• fixed shifts with set weekend days
• regular schedules of 40 hours per work week plus occasional overtime
• paid parental leave
• 401k
• paid holidays
• employee discounts
• Paid Time Off: Up to 128 hours (3 weeks, 1 day) accrued across first year of employment
• Paid Time Off: Increased accruals after 1 year, 3 years, and 5 years
• Company Holidays: 8 Paid Holidays (30 days advance notice if Operations remains open on company holiday)
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) plan
• Flexible Spending Accounts and Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness and Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED