Operations Specialist - Join Our Talent Community

Flexport•Los Angeles, GA

11d•Onsite

About The Position

This is an opportunity to join Flexport's Talent Community for future openings within the Operations team. Flexport is a company dedicated to making global trade easier through innovative technology and exceptional people. As a Global Operations Specialist, you will be responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity, and proactively minimizing delays. This role offers the potential for significant career growth, international experience, and the chance to be part of a fast-paced, dynamic industry.

Requirements

Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
Strong written and verbal communication skills.
Strong attention to detail in a high-energy, fast-paced environment.
Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
Fluency in English, both written and verbal.
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Responsibilities

Executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
Maintaining communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
Working and communicating cross-functionally within Flexport.
Ensuring shipments move on time and exceptions are handled appropriately.
Using metrics to spot opportunities to improve and deliver great performance.
Owning the data quality of client information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
Consistently following Standard Operating Procedures (SOPs) to ensure work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.