Operations Specialist (French Speaker)

Pandas

3d • Hybrid

About The Position

As an Operations Specialist, you’ll play a key role in the daily operation and quality of our AI-powered trade-in platform. This is not a traditional customer support role. Your work will combine operational monitoring, AI quality validation, partner support, and problem solving. You’ll review and assess grading sessions performed by our AI, investigate operational issues, help partners resolve day-to-day challenges, and work closely with our Product and Engineering teams to continuously improve our platform. Success in this role comes from analytical thinking, consistency, attention to detail, and a genuine interest in technology.

Requirements

• Fluent written and spoken French.
• Professional written and spoken English.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Comfortable working with technology and learning new software.
• Passion for smartphones and consumer technology.
• Ability to follow structured procedures consistently.
• Comfortable making independent decisions.
• Ability to thrive in a fast-paced startup environment.
• Availability during French retail business hours.

Nice To Haves

• Experience in Operations
• Experience in Customer Support
• Experience in Helpdesk
• Experience in Quality Assurance
• Experience in Telecommunications
• Experience in Consumer Electronics
• Experience in Mobile Retail
• Experience in Device Repair or Refurbishment
• Knowledge of Android and iOS devices

Responsibilities

• Review and assess smartphone grading sessions and grading results generated by our AI platform to ensure quality and consistency.
• Monitor the daily performance of our global trade-in platform and identify operational issues.
• Investigate platform behaviour, grading discrepancies, and partner-reported issues.
• Support business partners via our support platform, email, and phone, helping them resolve operational and product-related questions.
• Guide partners through structured troubleshooting procedures.
• Escalate complex issues to Product or Engineering when necessary.
• Identify recurring issues and contribute ideas that improve our products, processes, and operational efficiency.
• Maintain high quality standards by following documented procedures and continuously improving best practices.

Benefits

• Competitive full-time salary.
• Private health insurance.
• Self-development budget for courses, books, conferences, and certifications.
• Refurbished smartphone.
• Top-of-the-line equipment.
• Flexible work location (remote, hybrid, or on-site).
• Career growth opportunities in a fast-growing international technology company.
• A collaborative environment where your ideas genuinely influence our products and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed