Operations Specialist - Senior Living

Mustang Creek Estates•Plano, TX

9d•Onsite

About The Position

Mustang Creek Estates is seeking a dedicated Operations Specialist to support company and campus initiatives, particularly during community transition periods. This role involves overseeing community operations, ensuring resident and team member welfare and safety, and implementing company policies and procedures to achieve business plan objectives. The Operations Specialist will act as an interim Executive Director when needed, managing community staff, financials, and resident well-being. The position emphasizes improving operational performance, assisting with recruitment and retention, marketing, admissions, and resident assessments. Additionally, the role includes auditing campus operations for compliance with policies, procedures, standards, and state regulations, and supporting the Director of Operations and HR with special projects.

Requirements

Ability to communicate effectively in writing and speaking the primary language of the team members.
Ability to act in a resident’s best interest
Must be able to work flexible hours and be available to respond during off-duty hours to community problems and emergencies
Ability to act and supervise in a professional, energetic, and courteous manner
Ability to follow MCE policies and procedures
Ability to attain the Mustang Creek Estates Team Member Characteristics Patience, Joy in Service, Team Oriented, Responsible, Flexible
Minimum 3 years senior housing experience as an Executive Director in the state of Texas.
Texas Assisted Living Managers Certification
Must possess or be able to successfully complete requirements as outlined by the MCE Driver Policy
Proficient/Advanced computer skills including MS Office and data mining, and internet research.
Excellent organizational skills, including the ability to handle multiple demands and prioritize tasks effectively and efficiently.
Demonstrate the ability to work in a confidential environment while maintaining the appropriate degree of confidentiality.
Solid interpersonal, communication, and listening skills, and passionate about customer service.

Responsibilities

Acts as the Executive Director in the designated campus where this position is vacant, responsible for the overall management of the community, staff, financials, and well-being of residents during the interim time
Oversees the daily operations of the assigned community with emphasis on improving operational performance
Reports directly to the Director of Operations & Director of Human Resources and works closely with all teams to identify challenges and create solutions
Assists in the recruitment and retention of qualified team members and in the development and maintenance of a positive and supportive team atmosphere
Assists in the areas of marketing, outreach, resident admissions, resident assessments, and discharge procedures
May assist with and/or conduct associate performance reviews as an Operations Specialist.
May assess the training needs for staff and provide training as needed
Works to resolve issues identified by residents and/or their family members.
Develop and conduct service plan reviews; supervise the maintenance of resident files; review documentation performed by team members
Serves as an auditor at the campuses to ensure that Mustang Creek Estates policies and procedures, and standards are maintained, as well as state rules and regulations
Supports the Director of Operations and Director of Human Resources with special projects as needed
Revise and/or formulate policies and promote their implementation as needed
Conducts operations in a manner consistent with our mission, philosophy of service, and team member characteristics to uphold and improve customer satisfaction, associate satisfaction, occupancy, culture, and operational effectiveness.
Functions in multiple roles to include supervising, quality assurance, training, regulatory matters, amongst others