Operations Specialist

Valerie Health•San Francisco, CA

25d•$60,000 - $80,000•Onsite

About The Position

Valerie Health is seeking Operations Specialists to be the operators behind their AI platform. Each specialist will be responsible for the operational delivery for a set of partner medical groups, ensuring their workflows run accurately, efficiently, and reliably. This role involves serving as the primary operational owner (Ops POC) for assigned customers, maintaining high-quality execution, and contributing to the improvement of systems and workflows. The position offers significant growth opportunities for high-performing individuals, with the potential to expand scope into process improvements, automation initiatives, and shaping operational strategies as the company scales. Working in a fast-growing AI-native company also provides exposure to various business functions, including operations, engineering, and customer teams, fostering opportunities for career advancement and skill development within the startup ecosystem.

Requirements

Bachelor’s degree with a strong academic track record or equivalent experience with a trajectory of high achievement.
Demonstrated ability to learn new systems, tools, and workflows quickly.
Ownership Mindset: Takes responsibility for outcomes and treats assigned customers and workflows as their own.
High Attention to Detail: Able to work quickly while maintaining extremely high accuracy.
Execution Speed: Moves with urgency and follows through to completion.
Problem Solver: Comfortable identifying issues, diagnosing root causes, and driving improvements.
Strong Communicator: Clear written and verbal communication with teammates and cross-functional partners.
Thrives in a Startup Environment: Comfortable working in ambiguity and adapting as the company grows.

Nice To Haves

Early-career candidates are encouraged to apply.
Prior startup, operations, or healthcare experience is helpful but not required.

Responsibilities

Own Operational Delivery for Customers: Serve as the primary operations POC for partner practices, ensuring their workflows run smoothly and meet quality and performance expectations, including supporting the rollout and implementation of new product lines.
Execute Core Platform Workflows: Process and verify patient and practice data through Valerie’s internal systems with high accuracy and speed.
Maintain Quality and Data Integrity: Identify discrepancies, edge cases, and workflow issues and resolve or escalate them quickly to maintain platform reliability.
Improve Operational Systems: Identify opportunities to reduce manual work, improve workflow efficiency, and strengthen operational processes.
Collaborate Cross-Functionally: Work closely with Central Operations, Engineering, and Customer teams to surface issues, provide operational insights, and help improve the platform.