Operations Specialist - Avon

Alpine Bank•Avon, CO

4h•Onsite

About The Position

The Operations Specialist has skilled experience working in the Personal Banking Representative position. They will mentor the staff and act as a back-up for the Operations Supervisor as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular and Reliable on-site attendance is required as an essential function of this position.

Requirements

A Customer Service oriented individual.
Demonstrated organizational skills.
Understanding and application of applicable banking regulation compliance.
Demonstrates exceptional oral and written skills in order to effectively communicate with both co-workers and customers.
Basic mathematical and cash handling skills.
Problem solving and analytical ability.
Good time management skills; ability to manage multiple tasks in a fast-paced environment.
Basic keyboard navigation ability.
Proficiency in Microsoft Office programs, including (but not limited to) Excel, Word, and Outlook.
Understanding and application of banking compliance regulations.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Possession of, or ability to obtain, a valid State of Colorado Drivers’ License is required.

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.

Responsibilities

Proven pattern of consistent exceptional customer service.
Expert in deposit processing duties including cash handling and teller drawer balancing.
Uses numerous software applications to accomplish daily tasks and assists with training other employees on these programs as needed.
Advanced understanding of Alpine Bank products and banking regulations.
Assists in training and coaching new and existing staff members.
Assists with location audits, scheduling, and staff training.
Demonstrates advanced knowledge and proficiency in customer sales and service.
Performs all Customer Service and Personal Banking Representative duties as needed.
Performs other duties as assigned.
Acts as back-up to Operations Supervisor with certain duties as assigned.
Has the ability to give overrides and audit drawers.
Per location request-dormant A or B status may be given if needed.