Lead Operations Specialist

Baker Hughes • Bossier City, LA

7d • Onsite

About The Position

Partnering with the Best Baker Hughes is a global energy technology company delivering innovative solutions across the energy value chain. Our Services organization supports customers through disciplined execution, operational excellence, and effective resource management to ensure safe, reliable, and efficient operations. Fueling Your Passion As an Operations Specialist – Services, you will play a key role in planning and executing field resource deployment to meet customer and business objectives. You will work closely with Customer Service Managers and cross‑functional teams to optimize workforce planning, support escalations, and deliver effective staffing strategies aligned with regional demand. You will operate within established service delivery frameworks, contributing to continuous improvement while ensuring alignment with standardized processes and business commitments.

Requirements

• Have a Bachelor’s degree from an accredited university or college (or) a high school diploma/GED with a minimum of 4 years of experience in Services.
• Have an additional minimum of 3 years of experience in Resource Management, Operations, or Service Delivery.
• Demonstrate strong oral and written communication skills.
• Possess strong interpersonal, leadership, and influencing capabilities.
• Be able to coordinate multiple projects and priorities in a fast‑paced environment.
• Demonstrate effective analytical thinking and problem‑solving skills.
• Exhibit strong organizational skills and attention to detail.

Nice To Haves

• Experience in oilfield services or energy industry operations.
• Familiarity with workforce planning, staffing strategies, and resource optimization tools.
• Ability to work effectively within a global matrix organization.
• Strong customer‑focused mindset with a commitment to service excellence.

Responsibilities

• Planning and executing field resource deployment to meet customer requirements and business performance metrics.
• Interfacing with Customer Service Managers to manage escalations and ensure timely resolution of operational issues.
• Developing long‑range forecasts for regional resource requirements based on customer demand and business growth plans.
• Creating and executing short‑ and long‑term staffing strategies, including recruitment, skills assessments, and workforce development initiatives.
• Collaborating with senior business leaders to define needs, communicate project approaches, and present outcomes.
• Implementing standardized project processes, procedures, and operational guidelines within the department.
• Supporting diverse customer accounts across the region while operating within defined contracts and service frameworks.
• Managing multiple priorities and projects simultaneously while ensuring alignment with business objectives.

Benefits

• Contemporary work‑life balance policies and wellbeing programs
• Comprehensive medical and health coverage options
• Life insurance and disability programs
• Financial and retirement plans, including participation in company‑sponsored programs
• Performance‑based incentives and additional voluntary benefits
• Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
• Choice of coverage options that best suit your needs.
• Eligibility for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level