Operations Specialist – Top Secret Clearance | Oahu, Hawaii

Cambridge International Systems Inc•Oahu, HI

1d•$70,000 - $91,000•Onsite

About The Position

Cambridge International Systems, Inc. is seeking an Operations Specialist to support operations in Oahu, Hawaii. This is a full-time CONUS position requiring an active DoD Top Secret clearance. The Operations Specialist will play a critical role in 24/7 operations that serve U.S. government missions. This role falls under Systems Support Specialist within our compensation framework.

Requirements

Minimum High School and four (4) years' experience working in a team environment.
Must have a current and active DoD Top Secret security clearance with the ability to obtain a TS/SCI.
Proficient with modern IT tools and infrastructure technologies

Nice To Haves

Act as escalation manager liaison between operations and support elements for rapid restoration notification.
Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges.
Well organized and detail orientated.
Ability to follow Standard Operating Procedures (SOP).
Willing and able to work shift, overtime, holidays, and weekends as required.
Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams.
Work effectively in diverse environments to include civilians, military, and contractors.
Concurrently handle multiple issues and assignments.
Works on assignments requiring considerable judgment and initiative.
Develops solutions to routine technical problems of limited scope following detailed instructions.
Proficient with modern IT tools and infrastructure technologies

Responsibilities

Is a member of a 24/7 support team responsible for overseeing daily operations.
Must be able to work within a team standing a rotating watch to ensure project deliverables.
Be able to monitor operations and to include mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder the mission.
Monitor IT mission equipment including, servers, clients, routers, switches, telecommunications cabling, etc.
Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid restoration notification.
Provide timely updates to customers, Senior Leadership and the Program Manager for situational awareness documentation.
Conduct pass down briefings, maintain pass down logs and present to on-coming watch teams. Train and mentor newly assigned and/or junior watch standers.
Prepares and administrates the preparation of operations procedures and initiates ongoing updates and changes.
Conduct routine project status meetings with Government Project Managers and company project team and help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes.
Facilitate or participate in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government.
Instructs craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administers apprenticeship programs.
Ensure project deadlines are kept and ensure tasks remain within project scope.
Assists in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned in the operation.
Provides front-line and high-level IT hardware, software, and network support to internal and/or external clients to simplify and enhance their IT experience.
Replies to requests for technical assistance; identifies, troubleshoots, and resolves technical issues related to hardware, software, and networks; and escalates technical issues if unable to resolve.
Supports core business applications, virtual environments, firewalls, and networking.
Plans, designs, configures, and implements IT hardware and software systems; and monitors and maintains both physical and virtual servers, appliances, and applications.