Operations Specialist Non-Driving

AdaptHealth•Argyle, TX

About The Position

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.

Requirements

One (1) year of relatable work experience required
High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
Ability to multi-task in a fast paced environment
Proficient computer skills – Microsoft Office and healthcare systems are a plus
Comfort learning new technologies and navigating multiple systems
Ability to work independently while following established procedures and directives
Company conducted Background Check is required for all roles
Company conducted Motor Vehicle Record Check is required for driving roles

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
Clinical roles require valid licensure/certification, where applicable
In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable.
In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization
Review and process documentation, including insurance verification, authorizations, and order accuracy
Navigate EMR systems to enter, track, and validate patient and authorization data
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
Collaborate with teams and leadership to resolve issues and communicate trends
Maintain knowledge of payer guidelines, products, and services to ensure compliance
Assist with training materials, onboarding, and cross-functional support
Participate in projects to refine processes and enhance operational performance
Meet quality and performance metrics while managing multiple priorities
Perform patient assessments and follow-ups to support care and compliance
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
Perform other duties as assigned

Benefits

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan