Operations Specialist – EH&B Offshore Operations Subject Matter Expert

Marsh McLennan•Atlanta, GA

9h•Remote

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). This position is fully remote and can be located anywhere in the US. As our Operations Specialist on the Offshore Business Operations Team in the Employee Health and Benefits area, you’ll provide guidance to teammates across the organization, and to 3rd party vendors, in order to support firm growth and success. You’ll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Requirements

College Degree or equivalent education, training and work-related experience
Three years of experience within the Employee Health and Benefits industry
Highly effective written/verbal communication and facilitation skills
Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Nice To Haves

Knowledge of Employee Health and Benefits specific systems and applications

Responsibilities

Writing, Updating and Training Standard Operating Procedures
Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives.
Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.