Operations Specialist (Tour Manager)

Sixthman•Atlanta, GA

About The Position

Collaborate with internal teams, cruise line partners, and third-party vendors to plan, advance, and execute operational components of Sixthman events, delivering exceptional guest and talent experiences while ensuring operational excellence and successful event outcomes. This role involves liaising, collaborating, being proactive, organizing, planning, tracking, and communicating effectively. The Operations Specialist will be responsible for building out and advancing operational details for 4-6 events per year, including schedules and action plans. They will serve as the primary operational liaison with third-party Producers and represent Operations during the event development phase. A key responsibility is managing the 12-month event calendar to meet cruise line deadlines and coordinating auxiliary talent needs. The role also involves organizing event staffing, leading advance meetings with ship leadership, and maintaining departmental policies and procedures. The Operations Specialist will act as the primary operational contact for shoreside departments, coordinate operational documentation, and contribute to seasonal operational planning. They will also update Tour Manager documents, manage concurrent projects, and collaborate on planning for back-to-back charter seasons. During sailing, the Specialist will manage event execution, monitor activities, lead onboard meetings, coordinate logistics, oversee inventory, and manage contracted staff. The role requires attending company events annually and performing various duties onsite.

Requirements

Bachelor’s degree required (or equivalent experience)
Minimum 5 years of relevant experience
Strong verbal, written, and interpersonal skills
Ability to coordinate and direct contract staff in a fast-paced event environment
Good organization and delegation skills
Ability to work under pressure and adapt to changes or challenges
Problem-solving and critical thinking
Detail-oriented with high accuracy
Computer proficiency required

Nice To Haves

Experience in event planning preferred
Experience in project management software such as Monday.com preferred

Responsibilities

Build out and advance all operational details for 4-6 events per year, including event schedules, minute-by-minute action plans by department, and all activity information, from run of show to supplies and staffing schedules
Serve as the primary operational liaison with third-party Producers to coordinate complex activities and ensure alignment between talent, vendors, and internal teams.
Represent Operations during the event development phase alongside Event Managers, Community Experience Specialists, Procurement & Logistics, Production, and Talent Relations. Research the promises made to the guests/client/partner, assess feasibility, and proactively offer alternative creative solutions
Manage the 12-month cycle of each event calendar in order to meet all cruise line (and resorts where needed) deadlines (120, 90, 60, 45, 30-day) so we meet or exceed all milestones for design, sponsors, F&B, activities, etc.
Act as primary operational contact for activations such as Sponsorship or Charity
Coordinate needs of Auxiliary Talent (including Tattoo, Face Painting, etc.) to ensure each team is provided the necessary support pre- and during the event. Recommend updates to the standard procedures, to continually improve and streamline
Organize all aspects of event staffing including defining roles, scheduling, training and communicating with 50+ contract staff to optimize skill sets across multiple activities
Lead advance meetings with ship leadership teams to communicate and discuss all event details to ensure understanding
Keep up to date and follow all cruise line and internal Sixthman policies and procedures and make recommendations as needed
Serve as the primary operational contact for assigned shoreside departments, coordinating event requirements, communicating operational needs, and ensuring timely resolution of planning and execution-related projects (For example, Onboard Revenue departments)
Coordinate the development, compilation, and distribution of operational documentation and timelines for third-party stakeholders, ship management teams, and port terminal partners to support successful event execution
Contribute to seasonal operational planning efforts by identifying recurring challenges, recommending process improvements, and helping optimize staffing, logistics, and resource utilization across multiple events
Update and maintain Tour Manager documents including the global memo, business rules, room reassignments, and furniture moves as assigned by Operations Manager
Multi-task to run concurrent projects and prioritize and optimize overall workflow, knowing that each event will be in a different stage of lifecycle
Collaborate with all arms of Operations on planning specifics for back-to-back charter seasons on simultaneous vessels. Responsible for sharing best practices and implementing recommendations with event teams
Assist in the building and maintenance of training tools for the Tour Managers and Operations Team with the Operations Manager
Manage the overall execution of the event by collaborating closely with the event team and ship’s leadership
Monitor the execution of all event activities, venues, shows, and hotel operations to address and troubleshoot any issues as they arise. Act as an onsite conduit to maintain open communication and collaboration to manage event adjustments in real time
Lead multiple onboard meetings both with internal teams and shipboard leadership
Coordinate with Logistics and participate in associated loading meetings. Oversee onboard inventory pack-up
Oversee team of seasonally contracted PAs and Event Safety teams. Provide day-to-day leadership and operational direction to maintain an aligned, well-informed workforce
Attend several of the Company’s events annually, and perform various duties onsite which could include Tour Manager, Tour Manager Assist, Activities Manager, or as the point person on a special activation (Meet & Greet, Charity Dinner, etc.)