Operations Specialist - Pricing

JAS Worldwide•Detroit, MI

1d•Onsite

About The Position

The role of the operations specialist is to process and handle the pricing on air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. This Operations Specialist – Pricing will be working off “load boards” where they will bid on business that if won will be turned over to our operations team to handle.

Requirements

Must have 3+ years’ experience quoting and handling import & export shipments.
Flexibility
Strong computer skills including Microsoft Office suite a plus
Detail oriented, able to multitask and meet deadlines
Able to work in a team and independently
Excellent organizational skills
Excellent communication skills
Experience quoting and handling imports and exports (via ocean/air product)
Experience using bid boards (AOD, Cargo Base, and 4Pro)
Knowledge of Cargo Base preferred
High School Diploma or GED equivalent is preferred
Experience and knowledge regarding import, compliance, rules and regulations preferred
Experience handling accruals and billing of services provided to customers
Good working knowledge of Incoterms required

Nice To Haves

Preferred experience working CargoWise (C1) and bid boards.
Knowledge of CargoWise (C1) preferred

Responsibilities

Quote and bid on potential international forwarding business to include – Import/Export shipments moved via Ocean & Air, domestic trucking, and customer brokerage.
Heavy communication with the operations team from winning business to invoicing.
Review appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence
Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files within bid board portals.
Comply with all company business process guidelines
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines
Provide responsive customer service
Dispatch freight for delivery, maintain communication with truckers throughout delivery
Ability to recognize any changes in customers shipping down trends and report to Management
Ability to be cross trained and act as a back-up for any member of the team if necessary
To report on customer performance and identify any change in support
Promote compliance across the department/section
Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management
Ensure all timely correspondence to customers
Other duties as requested