Operations Specialist - Patient Facing

AdaptHealth•Cambridge, MN

29d•Onsite

About The Position

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance. AdaptHealth is a vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

Requirements

High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
Valid and unrestricted driver’s license
One (1) year of relatable work experience required
Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
Ability to multi-task in a fast paced environment
Proficient computer skills, Microsoft Office and healthcare systems are a plus
Comfort learning new technologies and navigating multiple systems
Ability to work independently while following established procedures and directives
Company conducted Background Check is required for all roles
Company conducted Motor Vehicle Record Check is required for driving roles

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required

Responsibilities

Support regional operations through workflow improvement, training, and process optimization
Review and process documentation, including insurance verification, authorizations, and order accuracy
Navigate EMR systems to enter, track, and validate patient and authorization data
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
Collaborate with teams and leadership to resolve issues and communicate trends
Maintain knowledge of payer guidelines, products, and services to ensure compliance
Assist with training materials, onboarding, and cross-functional support
Participate in projects to refine processes and enhance operational performance
Meet quality and performance metrics while managing multiple priorities
Deliver, set up, and educate patients on home medical equipment as needed
Perform patient assessments and follow-ups to support care and compliance
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
Safely operate company vehicles for equipment delivery
Perform other duties as assigned

Benefits

Competitive Compensation and Incentives
Comprehensive Total Rewards & Benefits
Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan