Operations Specialist III, Aerospace & Defense (US)
About The Position
The Operations Specialist III (OSIII) is responsible for setting up new orders containing time-sensitive commodities for success. This role involves providing proactive updates to customers on any deviations and tracking order status from start to finish. The operations team is crucial to the company's success, acting as the backbone and representing the company's values on the front lines. The OSIII will be in direct communication with customers, commanders, and agent service providers, requiring extreme attention to detail to ensure successful and timely deliveries, which can be critical in life-saving situations.
Requirements
- Advanced Problem Solving skills.
- Expertise on all International regulations, Import, and Export requirements.
- Ability to understand big picture decisions for customers.
- Ability to balance speed, cost, and customer impact without defaulting to escalations.
- Ability to balance cost of service quality and expectations with margin.
- Minimal to no errors & service failures.
- Dangerous Goods Certification.
- Knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
- Must be able to perform all Responsibilities included in the Operations Specialist II Job Description.
Nice To Haves
- Gain knowledge of additional sector processes.
- Provide SOP guidance hand in hand with leadership.
Responsibilities
- Independently resolve all escalated issues using provided resources with minimal to no assistance.
- Assist in resolving team member escalations and questions.
- Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals.
- Be an expert on all International regulations, Import, and Export requirements.
- Understand big picture decisions for customers and balance speed, cost, and customer impact without defaulting to escalations.
- Make educated decisions under pressure.
- Anticipate problems before they surface and act early.
- Hold and maintain Dangerous Goods Certification and remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.
- Assist in resolving team member inquiries for DG flagged orders.
- Gain knowledge of additional sector processes.
- Provide SOP guidance hand in hand with leadership.
- Uphold team expectations leading by example.
- Meet minimum metric requirements and customer service standards. Expectations will increase with each advancement.
- Perform all Responsibilities included in the Operations Specialist II Job Description.
Benefits
- High-quality health, vision, and dental care plan options
- 401K company contribution program
- Professional learning and training reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
